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Seller Profile: FPD Smart Home

FPD Smart Home

FPD is an innovative technology brand dedicated to redefining the future of display. The name FPD stands for Flat Panel Display, symbolizing our unwavering focus on cutting-edge screen technologies and diverse product forms. Each letter F (Flat), P (Panel), and D (Display) represents the versatility and possibilities of our advanced display solutions.
At the heart of FPD is a vision to transform the way we see and interact with the world. Through groundbreaking innovations, FPD integrates smart display technology into every aspect of daily life, creating seamless experiences for families worldwide

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

FPD Smart Home Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from FPD Smart Home
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by FPD Smart Home
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, FPD Smart Home will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by FPD Smart Home.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. FPD Smart Home will refund back to your method of payment.

Restocking Fees and Return Shipping Labels:
FPD Smart Home can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 2 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Damage on transit

Reviewed on Dec 02, 2025

TV was damage on transit box was damage and also the screen waiting for the new TV. After that FPD and Newegg help me to with return, refund and to get a new TV

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  • Anonymous

4 out of 5 eggs Overdue for new TV, this wowed all of us

Reviewed on May 11, 2025

We first bought a flat screen for my Parents' 50th anniversary in 2007...the timing was also right in that the FCC was moving everyone off of NTSC to ATSC, back then flat screens were luxury item and although I remember paying about $750 for a 42 inch unit, and the TV we got did last a long time, it was a pain in other ways. The main one being that it was difficult to use with a computer (no smart TVs back then) in that the HDMI inputs were set to a fixed scan rate (1280x1024) and the computer display overscan always needed adjustment. Also, I was unable to see the UEFI screen and always had to use a small multiscan monitor instead to even be able to see any firmware menu on the computer. Probably way overdue, but we worked around it way too long...but finally the 2007 vintage flatscreen went bad, so we ere overdue for another TV. This one looks great...it does everything we need of it, plus is a bit bigger (we have a fixed space we want to use it in, so 50" is as large as will fit but still is larger screen then she had). Only quibble was that it was a bit of a search to find settings comparable to old TV, namely having the TV power up with HDMI1 input default active, also trying to find out how to delete unused channels wasn't obvious to me. Having spent some time looking it up, the TV is now setup the way we want. The image is sharp, and Google TV channels were a bonus...over our existing Sling Blue TV, several new channels available. Still getting used to installing apps, have installed a browser but isn't compatible with Google account, so probably will uninstall and try to find compatible browser. Don't plan to do much browsing on TV but wanted to set one up as an option. The price was $80 less here than on <site deleted> , it came in about a week, well boxed, pretty easy to set up...I had initial problem in that the screen went blank and I though there was something wrong with the TV, but it was just set on channel with no content somehow, once I got it setup with valid input it worked just fine...but it had me going for awhile till I figured out what was going on. I've got a similarly old 36" flatscreen which fortunately for me does support multiscan, but I'm now thinking of getting one like this, maybe a bigger screen (I've got a pretty large room where normal distance to screen is 10-12 feet). I currently use a portable chair to get close enough for computer display work when I need it (not very often, as I more commonly use a laptop in place of the desktop connected to the TV)). One of these would fit the spot nicely in a bit larger size. Thanks for offering this TV for sale...it seems to have fit what we need from a TV very well.

FPD Smart Home Response:

Dear Customer, Thank you for taking the time to share such a detailed and insightful review. We truly appreciate you choosing our TV to replace your long-serving 2007 flatscreen. We're glad to hear that the 50" size is a perfect fit for your space and that you’re enjoying the crisp image quality and the additional Google TV channels. We understand that setting up the HDMI1 input and deleting unused channels might have required a bit of searching, and we appreciate your patience in getting everything configured just the way you like it. Your feedback on the browser compatibility and other setup points is invaluable, and we'll certainly take it into consideration to further enhance the user experience. If you do decide to upgrade the 36" flatscreen to a larger size, we’d be happy to assist you in finding the perfect model that suits your room size and viewing preferences. Thank you once again for your detailed review and for choosing our product. We hope it continues to meet your expectations and provide you with an enjoyable viewing experience. Best regards, FPD Customer Support Team

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Seller Profile: FPD Smart Home