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Seller Profile: Gaiacom

Gaiacom

About Gaiacom

Gaiacom Ltd https://gaiacom.ie/ is a leading provider and distributor of electronic and information technology solutions. Our mission is to empower our customers by providing the best products with fast service at a reasonable price thereby creating change, development and opportunity through technology.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Gaiacom
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Gaiacom will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Gaiacom will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

2 out of 5 eggs Based on 4 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Arthur Thivierge

4 out of 5 eggs Garbage

Buyers beware seller is overseas

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  • NETRIA CORP

4 out of 5 eggs Terrible Seller

Ordered 100+ processors. Within a week, tracking numbers were posted. Over a month later, product had still not arrived. After several calls to contact the market place team to find our where our order was, the seller canceled our order. Basically, they were listing phony inventory and created shipping labels to make it look like our order had shipped in order to buy them some time to try and fill the order. Will NEVER use them again.

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  • Robert Hafner

4 out of 5 eggs Sent broken product, refused refund

We purchased a new processor from this seller. When we got the product in the box had already been opened and the factory seals were broken. They then refused to give us a replacement or refund, forcing us to go through newegg (who told us the seller should be the one to handle this).

Gaiacom Response:

Damaged in transit, product refunded in full.

1 out of 1 people found this review helpful. Did you? Yes No

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Seller Profile: Gaiacom