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Seller Profile: GainSaver


The GainSaver Business Model

GainSaver have been in business over 10 years and sells refurbished Mac and PC computer systems. Our huge inventory of used laptops, desktops and tablets comes from many different sources: large and small businesses, leasing companies, distributors, stores and individuals. GainSaver technicians thoroughly clean, test and repair these systems for sale to our customers.

Buying a GainSaver refurbished computer is just like buying a new computer. You can purchase one computer for home, or dozens for your business. Whatever your needs, GainSaver makes buying used Mac and PC computers as safe and convenient as buying new.

And if you are looking for the lowest prices and guaranteed satisfaction – then refurbished GainSaver deals are even better than buying new.

Why Buy GainSaver Refurbished?

GainSaver sells refurbished Mac and PC systems for much less than the cost of new ones. But just as important as low prices, GainSaver takes the risk out of buying used. When you buy used products from an individual, you never know what you are going to get. It could be for sale because it doesn’t work right.

GainSaver’s rigorous testing, refurbishing and reconditioning of every computer we sell, you can be sure that the product you are purchasing is in 100% excellent working condition. And you don’t have to take our word for it. You are guaranteed.

Your Satisfaction is 100% Guaranteed - GainSaver provides the best protection anywhere for your refurbished computer.

GainSaver 30-Day Money-Back Guarantee - If you are not totally satisfied, you can return your computer system to GainSaver for your money back, or in exchange for a different computer. No questions asked. You can return your equipment for any reason. Perhaps it works fine, but it doesn’t meet your requirements. That’s OK. We’ll take it back.

Every system includes a free GainSaver 30-Day Warranty which takes effect immediately from the purchase date. You can return your refurbished computer to GainSaver for any reason, and get a like for like replacement. Or you can receive credit for your system and apply it to a different model. It’s your choice.

GainSaver’s Satisfaction Guarantee means that for 30 days you are completely protected – at no additional charge. You are guaranteed to have a computer system that is fully functional and meets your requirements.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy

GainSaver Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from GainSaver
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by GainSaver
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, GainSaver will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by GainSaver.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. GainSaver will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 195 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Anonymous

4 out of 5 eggs

The laptop was for my son and he said it was better than he could have found. Its sturdy and just what he needs for his diesel mechanic business.

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  • Jason G.

4 out of 5 eggs macbook pro was a great deal

Their customer service was quick to respond to some questions. Daughter loves her new "refurbished " MacBook.

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  • David P.

4 out of 5 eggs Excellent Buy Mac Mini Refurb

I do not need the latest and greatest Mac. Just one for my granddaughter to access educational programs. Love the small package.

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  • Anonymous

4 out of 5 eggs Late

All my items were late by 1 month some items stilll havent arrived and new egg tells me I have to wait for it to ship

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  • Anonymous

4 out of 5 eggs Great Deal

the item came working out of the box and it updated to the latest operating system in no time..

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  • Anonymous

4 out of 5 eggs Avoid at all costs

This seller provided a laptop that did not match advertised specs. I contacted Newegg which had me contact this seller directly. Seller then decided to respond saying they will look into it but never got back to me. Any emails after I would receive they said they would look into it until it passed return window. After return window they simply stopped responding. Newegg says this seller provided logs showing specs are real so even though I have a laptop with the warranty sticker proving I did not modify it in anyway and the specs shown on my laptop aren't what is advertised I'm stuck with no solution. Because of how long they try to drag things out I'm sure there would be even more negative reviews if it weren't for the 90 day limit to leave a review.

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  • Anonymous

4 out of 5 eggs Mac pro

Item had issues, item returned

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  • Michael H.

4 out of 5 eggs Mac Mini 2014

so firstly it arrived a day later then it was supposed to but thats what ever. First thing i did was turn it on. she booted right up turned out i was given 1 TB m.2 drive and a 1TB hdd. the second thing i found out was the system was running hot close to 90 degrees C yeah HOT!!! turns out from opening up the system the fan wasnt spinning.... dust clogging everything and dirty as can be inside.... for a Refurbished PC, mac computer what ever you want to call it is not COOL! but i opened the system idk if return policy is voided dont really care i have a new fan ordered and on the way just have to make sure i dont trash the cpu till then lol.

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  • RW Dayton

4 out of 5 eggs Definitely Grade A

Could not afford to purchase new MacBook Air. Completed a bunch of research on E-bay, Groupon and other sites regarding refurbished units for the best possible bang for the buck. I found this and I have to say after a week or so use I am quite pleased with the physical condition (hardly any detectable marks or scratches) and the function (sees to function like new). I would recommend

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  • Anonymous

4 out of 5 eggs

It was very easy to go through the process of finding the product and ordering. Everything went exactly as they said it would.

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Seller Profile: GainSaver