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Seller Profile: GLLAI GLOBAL TRADE STORE

GLLAI GLOBAL TRADE STORE

【About Gllai Global Trade Store】
1. With operations in NY, we enjoys the advantage of sourcing fast shipment for our customers at competitive prices.
2. We supply many products including computers accessories,PC accessories,game accessories, security accessories,camera accessories,phone accessories,
car accessories & Consumer Electronics, etc.High quality, reasonable prices, excellent customer service is our goal,we will try our best to serve customers.
3.Jack's Marketplace is always here to satisfy your needs,We proudly brand ourselves on fast shipping, low prices, and outstanding customer service.
We take joy in helping the people get the outdoor gear they want and need at a great price!

【Gllai Global Trade Store Shipping Service】
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 1-2 business days after we got your full payment.
As soon as it ships, we inform you shipping details, including a tracking number. The delivery usually takes 2~7 business days based on your location.
Please make sure you provide valid physical address when you check out.

【Gllai Global Trade Store Return Policy】
We accept return or exchange within 14 days after package delivered.
Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.If buyer places the wrong order or just don't need the item,
we accept return with 15% restocking applied.

【Gllai Global Trade Store Customer Service】
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

Gllai Global Trade Store Email: Gllai2018@yeah.net

Office hours: 9:00 AM-5:30 PM pacific time. Mon-Sat. Office closes on holidays.

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 5.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from GLLAI GLOBAL TRADE STORE
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, GLLAI GLOBAL TRADE STORE will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. GLLAI GLOBAL TRADE STORE will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 1211 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Offered product, delivered product

Simple, stress free transaction.

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  • Cameron B.

4 out of 5 eggs Great so far

Working great so far

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  • Anonymous

4 out of 5 eggs super nice

super product for the money

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  • Odell B.

4 out of 5 eggs the item lacked the speed announced on your web site

The router was much slower than advertised, Despite changing all of my cables to cat8.

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  • Anonymous

4 out of 5 eggs Shipped on time

It didnt end up working so I had to order a completely new adapter

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  • Anonymous

4 out of 5 eggs Great item

I would recommend but please makes sure you understand what youre getting..I needed on continuous length. I came in two and would not connect end to end so needed to return..item description was correct but not clear enough for me to understand customer service was very responsive..facilitated the return easily

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  • Lucas S.

4 out of 5 eggs awesome! thanks you!

wow, exactly what I was looking for, its even better when it shows up in the box. Even tho I wanted Red/black the seller was amazing about contacting me before shipping and asking what I'd like to do, good job. I decided to go with the white/black. looks great very nice quality, way better than I expected. thanks!

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  • Anonymous

4 out of 5 eggs Nice but...

Nice item but it took entirely too long to deliver.

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  • Anonymous

4 out of 5 eggs

Seller is garbage I had an issue with shipping and as it is shipped threw ups the supplier can file a clam yet will not its been 11 days since I purchased it and they wont even refund the money. Also whoever they have to email their responses to an issue thinks theyre funny and doesnt care.

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  • Anonymous

4 out of 5 eggs Great product BUT

The wifi card worked great for about half an hour and then just stopped working. I realize stuff just happens so I might get another one.

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Seller Profile: GLLAI GLOBAL TRADE STORE