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Seller Profile: Goldwood

Goldwood

We've Got Crazy Customer Service!

Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 18,000 satisfied customers to prove it.


How do we sell High Quality Products at such Low Prices?

Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest price direct from the Factory, and we back it all up with the best customer service you will ever encounter online. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.


Affordable Performance. Guaranteed.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

OnlyFactoryDirect offers a Lifetime Warranty against manufacturer defect on all Theater Solution, Podium Pro Audio, and SychoSound products. You can buy with confidence in the knowledge that our decades of experience in the industry has brought you high quality products. We independently test all the products we sell and stand behind them 100%. Very few electronics sellers are able and/or willing to offer a Lifetime Warranty like OnlyFactoryDirect. Click below to view the warranty details for Theater Solutions, Podium Pro Audio, Acoustic Audio and Blue Octave home products. Please be sure to register your product, for your lifetime warranty within 60-days of purchase.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 472 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Work great for a budget.

Came defective but I contacted the seller for exchange and they responded really with a day not like other sellers took 3days or a week to responded. I would recommend this seller and customer service to everyone. Great job and thank you for the replacement came quickly, I put them on a karaoke system and they worked great.

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  • Michael M.

4 out of 5 eggs Fast Servise

Good Speakers.

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  • daniel b.

4 out of 5 eggs terrible customer service

Had an old address on file and item was sent to that address. Neither Newegg nor seller was willing to work with me to correct the issue. My advice, do business with A company. At least if there's a problem they will correct it unlike this company.

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  • Brett L.

4 out of 5 eggs It actually arrived 2 days earlier than they said.

I absolutely recommend Goldwood.

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  • Ross G.

4 out of 5 eggs A nice alternative to Amozon

I bought a small sub woofer, perfect for the space I have. Works as advertised. Easy transaction. Nice to order from a source other then the old auction site or the jungle.

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  • joseph s.

4 out of 5 eggs Accurate description

Recommended seller

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  • kenneth B.

4 out of 5 eggs Product as represented

Based on what I ordered I would recomend this supplier

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  • Constance P.

4 out of 5 eggs Great sound

I use it in a med sized office (bedroom) and it fills it with sound.

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  • Anthony B.

4 out of 5 eggs

Yes

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  • Anthony E.

4 out of 5 eggs Great

I was very happy with the product I received. It replaced a system that I ordered that was not in stock while I continue to wait for it to be placed in the inventory at the price that I wanted to pay.

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Seller Profile: Goldwood