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Seller Profile: GW Security Inc

GW Security Inc

About Us

Ship Fast with Tracking from U.S.A. One Year Warranty with Free Life-Time Tech Support. The company is based in the U.S.A.

GW Security has established itself as a major player in the industry of security surveillance system products. We have the greatest quality and lowest price. We provide high quality VISUAL, SURVEILLANCE and COMMUNICATION services and equipments. We specialize in producing OEM surveillance equipment from our factory overseas. Our R&D department will continue to work hard to develop and bring you the finest and latest surveillance products. We will keep you on the frontier of new cutting edge technology in the industry.

GW Security is dedicated to provide professional high quality equipment and customer satisfaction. We have diligent and knowledgeable in-house engineering staff that can answer your questions, providing excellent pre-sale and post-sale technical support and services.

We are confident that our commitment and passion behind our products and services will help you in different areas of your life, making your homes and businesses safe and secure, reduce your stress and simplify your life.

State-of-the art technology:
With strong RD department, we update our products with new technology in CCTV every month.

The lowest price:
We are the factory direct company. We sell our products to end users on wholesale prices.


Corporate Headquarters:
1230 Santa Anita Ave., #A
South EL MONTE, CA 91733

Tel: 626-350-0555
Fax: 800-2345-7982
Business hours (PST): Mon-Fri from 9:00am-5:30pm

E-mail Contacts:
Info: info@gwsecurityusa.com
Sales: shoppingcctvsales@gmail.com
Tech: shoppingcctvtech@gmail.com

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

All returns accepted
Buyer should contact us within 30 Days after receiving the item.
Refund given as Money back or exchange (buyer's choice).
No restocking fee will be charged.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 474 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Richard L.

4 out of 5 eggs Excellent seller to do business with. +++++

Reviewed on Apr 26, 2021

Yes, I would recommend this seller to another person.

1 out of 1 people found this review helpful. Did you? Yes No

  • Mark L.

4 out of 5 eggs GW cctv system

Reviewed on Feb 08, 2021

Simple system, works great.

1 out of 1 people found this review helpful. Did you? Yes No

  • Erin N.

4 out of 5 eggs Great service and quality

Reviewed on Jan 20, 2021

They didn't have the exact system I ordered in stock and called me immediately. The gave me the option of a slightly different configuration, but with the same specs that could ship that day or I could wait 4 days and they'd ship the order as originally placed. I went with the alternative version, which I actually preferred and had the shipping info in less than 2 hours. The system came in 2 days faster than expected. The quality of the camera housings is very impressive. They are very sturdy metal. I'm very happy.

1 out of 1 people found this review helpful. Did you? Yes No

  • Sonny S.

4 out of 5 eggs Just what I wanted

Reviewed on Oct 26, 2020

Ordered a camera and received just what I needed. Watched a video to get it up and running in short time. Nice!

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  • Victor P.

4 out of 5 eggs

Reviewed on Sep 30, 2020

I ordered a security system on 9/9/20 with a 5-7 day delivery estimate. A tracking # was created on 9/14/20 and the item still has not even shipped. I contacted customer service on 9/25 to find out what was going on and they said the seller GW Security would contact me within 2 days, Here we are 5 days later and 3 weeks after my initial order date and I haven't been contacted or given a reason for the delay. First time ordering fron Newegg and really unhappy with the process/service.

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  • Dan U.

4 out of 5 eggs How terrible for a time to be ripped off.

Reviewed on Jul 14, 2020

During this pandemic it has been a struggle to get things done as well as these riots and protests looting and such the reason I bought these devices for the business. Unfortunately I got ripped off even worse is my disability does not help with this. I had to hire some one to tell me the cameras are not what I thought I had bought. Sellers never responded and I have passed my return policy date from Newegg. Good work GW for this disadvantage advantage that took place.

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  • Sean H.

4 out of 5 eggs Missing Items!

Reviewed on Jun 25, 2020

I'm still missing the POE switch that is sold with product in the bill of sale! Still have NOT received the entire package!

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  • Anonymous

4 out of 5 eggs

Reviewed on Jun 09, 2020

No problems

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  • Mark M.

4 out of 5 eggs

Reviewed on May 13, 2020

Cameras work great just wish they had better software for monitoring them.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs NOT A COLOR CAMERA IN STANDARD ANALOG MODE

Reviewed on May 08, 2020

DON'T EXPECT TO GET ALL OF THE ATTACHMENTS WITH YOUR ORDER. ALSO DON'T EXPECT TO GET THE MODEL THAT YOU ORDERED. THEY DO SEND YOU THE MISSING PARTS AFTER YOU CONTACT THEM. PROBABLY A NICE CAMERA IN THE HD MODES. NOT IN STANDARD NTSC MODE. OVERALL, NOT A HAPPY CAMPER.

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Seller Profile: GW Security Inc