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Seller Profile: Happy Bear

Happy Bear

We are professional business in electronics device field, mainly focus on Laptops, notebooks, tablets, PADs and Desktop PCs. We have a 8000 sq ft warehouse located in Great DE/PA area, which employee of 5. Annual Sales is nearly $3,000,000. Our business is relatively small and new, so our price is unbeatable, our after-sale service is unbeatable, and our product quality is unbeatable.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Happy Bear Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Happy Bear
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Happy Bear
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Happy Bear will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Happy Bear.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Happy Bear will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 14 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Love the computer, the new speed has enhanced productivity. Windows version on computer is Windows 11 Home version, described in specs as Windows 11 Pro. Have not talked with seller to resolve.

Would recommend, but verify specfications. Packaged well, as described and delivered when expected. Thank you!

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  • Anonymous

4 out of 5 eggs Satisfied Customer

Received ordered item timely and as ordered. Very satisfied with product and price. I feel I got more for my money shopping with NewEgg. Yes, I would recommend NewEgg and Happy Bear to friends and family.

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  • Anonymous

4 out of 5 eggs Fast speed

My daughter bought this laptop for herself. She said the speed is fast and meets all her expectations.

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  • Danny O.

4 out of 5 eggs Order completed as expected

I would recommend this seller. The laptop arrived in perfect condition from the best shipper UPS.

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  • Anonymous

4 out of 5 eggs

I bought a laptop with Windows 11 Pro on it. When it came, it only had Win 11 Home. I contacted the vendor, and they provided me with a valid key for Pro, and it worked. This is completely satisfactory. I would recommend them to others.

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  • Anonymous

4 out of 5 eggs

Laptop got here quick and everything was good

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  • Anonymous

4 out of 5 eggs Seems like a great price for a very good machine! now if I

Seems like a great price for a very good machine! Now if I can just get Asus to stop demanding so much personal information. Would recommend to a friend.

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  • Lina Z.

4 out of 5 eggs Great seller!

Ive purchased from this seller twice and they never disappointed me. Great and reliable products, fast shipping, and great customer service! Id recommend this seller to anyone!

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Seller Profile: Happy Bear