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Seller Profile: HighZer0 Electronics

HighZer0 Electronics

HighZer0 Electronics--pronounced High Zero Electronics or Highzero for short, is a service-disabled, veteran owned, small business featuring the latest and greatest electronics. Whether you are searching for computer parts to build your own PC, or high-quality monitors for gaming, or business use--HighZer0 Electronics is your one stop shopping experience. Browse our catalog to find anything from SSDs, motherboards, and graphics cards, or business essentials from monitors, networking, and VoIP accessories. Contact us to help tailor your solution, or ensure that part has just the right fit!

We also believe second-hand electronics can be just as good as new ones. Sometimes a system just needs a little love to get back on its feet. Don't throw out your old electronics! We can help breathe new life and help others enjoy access to quality electronics.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

HighZer0 Electronics Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from HighZer0 Electronics
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by HighZer0 Electronics
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, HighZer0 Electronics will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by HighZer0 Electronics.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. HighZer0 Electronics will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. HighZer0 Electronics does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by HighZer0 Electronics will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 12 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • John

4 out of 5 eggs Fast delivery, great product

Order arrived in half the time promised! Great to find a seller with the hard-to-find wireless products.

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  • Anonymous

4 out of 5 eggs Helpful!

Really helpful when I couldn't figure out how to get the adapter to work. Provided some steps, and boom! Good to go

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  • ROBERT D.

4 out of 5 eggs They were gracious about my mistake

I accidentally bought the wrong type WiFi card. I asked for a return and they were very gracious to allow me to return it. I would definitely buy from them again. The item came in exactly as described and on time. Completely satisfied! :-)

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  • Anonymous

4 out of 5 eggs Took a while

Ordered 4 USB thumb drives and got 1, then a few days later got another 2 and never got the 4th one. Instead got a box of black colored forks, knives and spoons. HUH?

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  • Cordell I.

4 out of 5 eggs

Does what it should. I need my internet connection to be better to really know if it's a good part.

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  • Anonymous

4 out of 5 eggs

Sent Wrong Item, without the option of getting the right one shipped.

0 out of 2 people found this review helpful. Did you? Yes No

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Seller Profile: HighZer0 Electronics