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Seller Profile: HIGOLEPC

HIGOLEPC

With a focus on research and development, we have been at the forefront of providing innovative products in various industries. Our product range includes:

Rugged Handheld Tablets: Designed to withstand harsh environments, our rugged handheld tablets offer durability and reliability for field operations.

Embedded Industrial All-in-One Computers: Our embedded industrial computers integrate powerful computing capabilities into compact form factors, making them ideal for space-constrained environments.

Fanless Computer Hosts: We offer fanless computer hosts that provide efficient and silent operation without compromising performance, ensuring optimal productivity in industrial settings.

Industrial Tablets: Our industrial tablets feature robust construction, enhanced connectivity options, and customizable configurations to meet the specific needs of industrial applications.

Industrial Touch All-in-One Computers: Designed for demanding industrial environments, our industrial touch all-in-one computers offer a seamless user experience with their advanced touch technology and ruggedized design.

Human-Machine Interface (HMI) Industrial PCs: Our HMI industrial PCs provide intuitive and user-friendly interfaces, enabling operators to efficiently control and monitor industrial processes.

Android Hardened Tablets: Our Android hardened tablets combine the versatility of the Android operating system with ruggedized hardware, ensuring reliable performance in challenging conditions.

WIN10 Tablets: We offer Windows 10 tablets that deliver a familiar and productive computing experience, empowering users with advanced features and compatibility.

Dual-System (Android, WIN10) Tablets: Our dual-system tablets provide the flexibility to switch between Android and Windows 10 operating systems, catering to diverse user preferences and requirements.

Our products are proudly branded under the trademark "HiGo". We have built a strong reputation for delivering high-quality and reliable solutions to our customers, enabling them to optimize their operations and enhance productivity.

At [Company Name], we prioritize customer satisfaction by providing excellent pre-sales and after-sales support. Our dedicated team of experts is committed to assisting customers in selecting the right products and ensuring a seamless experience throughout the entire purchase process.

We are excited to partner with Newegg and reach a wider audience of customers who value robust and innovative industrial touch computing solutions. We believe that our extensive product range and commitment to quality will make us a valuable addition to the Newegg marketplace.

Thank you for considering us as a potential seller on your platform. We look forward to the opportunity to showcase our products and contribute to the success of both our businesses.

Should you require any additional information or have any questions, please feel free to contact us at your convenience.

Sincerely,

GOLE TEAM

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 5.00%

RMA Policy

HIGOLEPC Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from HIGOLEPC
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by HIGOLEPC
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, HIGOLEPC will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by HIGOLEPC.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. HIGOLEPC will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. HIGOLEPC does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by HIGOLEPC will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 1 ratings

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  • Brent G.

4 out of 5 eggs Good seller

I recommend. It works as expected. Packaging was ok, nothing was blemished or broken. Description matched with contents.

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Seller Profile: HIGOLEPC