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Seller Profile: HM's Marketplace

HM's Marketplace

UTONDA Co., Ltd. is a professional manufacturer of computer/laptop parts (power charger, power adapter, power cables, power DC cables, converter cables, PD cables) in China.

We are operated strictly according to ISO9001:2008, and all of our products have passed CE, FCC and RoHS certificate.

Our aim is to supply products to our customers with "Quality Product" • "Excellent Value" • "Reliable Service".

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

HM's Marketplace Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from HM's Marketplace
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by HM's Marketplace
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, HM's Marketplace will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by HM's Marketplace.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. HM's Marketplace will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 12 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Qays P.

4 out of 5 eggs Excellent international seller

- Seller shipped immediately and sent tracking info ASAP. - Item performs exactly as listed. - Friendly, proactive support.

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  • Anonymous

4 out of 5 eggs Good solution for low-power charge of older MacBooks from USB-C

Haven't tried it exhaustively but it charged a MacBookPro 15" retina (mid-2015) while turned off, from a 61W USB-C charger (this Mac's power supply is 85W

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  • Stuart C.

4 out of 5 eggs Easy to find

Easy to use filters allows for finding items quickly and accurately . Ultimately I ordered the wrong item thinking the item would work however, the item ordered was for Dell computer and I have an HP computer. It would be great to exchange it for the correct part, im willing to pay for the postage both ways. Thank you.

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  • Anonymous

4 out of 5 eggs

Item not received when promised. was over a week late and too late for me to give to a family member for christmas. will NOT order again

HM's Marketplace Response:

We are very sorry for late shipment. Now it's the hot season, all the shipment will be a little late. Hope you can understand. Very very sorry for this problem.

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  • Derek R.

4 out of 5 eggs Works as a charger on Surface Pro 4

...it does not work as a USB-C bridge to other devices, like USB Hubs, NICs, Display, etc. It is not described that way so don't expect it. I tried Anker, the tiny Innergie and others down do 45 watts with no problem. The 30 watt Atom did not. I was not able to charge the Surface Pro from my XPS-15 for whatever that's worth. Still I recommend this as a much smaller than stock charger.

HM's Marketplace Response:

Thank you for your comment. 45W or greater power is indispensable. Other chargers with lower power, such as 18W, 24W or 29W may limit their performance and even shut down due to the overcurrent protection mechanism. Thanks again. YOUPIM

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Seller Profile: HM's Marketplace