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Seller Profile: InMiss online Store

InMiss online Store

Please Email us directly for RMA service and other inquiries. Phone may not be answered.

Email: newegg_inmiss@hotmail.com

Working time: GMT+8 (PST+16) 9:00-18:00, Monday to Friday.

YIN MEISI SHENZHEN TRADING CO LTD is an online e-commerce driven business, we offer a large inventory of high quality computer components and peripherals.

We offer quality products at competitive prices, providing knowledgeable and friendly customer support.

We strive to bring our customer the best online shopping experience possible.

We offer the best prices doesn't mean we skip on our customer service.

With the support from our customers we're able to use our buying power to get you the best deals.


*NOTICE: We will cover all international tax for you.*
*Your order will be 100% trackable. Please be assured. Please track your package here. https://www.trackingmore.com/
**Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
***If your order doesn't delivery within the promised time frame(8-15 BUSINESS days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is free.
****If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.

ABOUT SHIPPING
Your order will be 100% trackable. Please be assured.
*Please track your package here. https://www.trackingmore.com/
If you can't track it just email us, we will send you the shipping infomation.


ABOUT WARRANTY
For NEW Items, We offer 90 days satisfaction guaranteed warranty which include 30 days refund period and 90 days replacement period.
For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which include 30 days refund period and 30 days replacement period.

We will cover the return shipping fee if the return reason is DOA(need pictures or other proof emailed to us).
Return to US address not China.
Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs


ABOUT FEEDBACK
*PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.


Thank you for visiting our store!
Best wishes to you and your family.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

InMiss online Store Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from InMiss online Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by InMiss online Store
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, InMiss online Store will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by InMiss online Store.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. InMiss online Store will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. InMiss online Store does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by InMiss online Store will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 151 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Elijah W.

4 out of 5 eggs Arrived way before projected date

Very satisfied

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  • Michael R.

4 out of 5 eggs Awesome headset!

The headset is comfortable with clear HiFi sound!

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  • Anonymous

4 out of 5 eggs Web Cam workds

Arrived on time. Works as described. All good.

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  • Anonymous

4 out of 5 eggs order placed, order received, camera worked

No Muss, No Fuss. Thank you.

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  • Jacob N.

4 out of 5 eggs Never received item

Item says delivered after months and never received it, what kind of thieving fraud is this? I want what I bought!

0 out of 1 people found this review helpful. Did you? Yes No

  • istvan t.

4 out of 5 eggs smooth

got the item, nothing bad to say about em.

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  • Anonymous

4 out of 5 eggs

I like the way the color changes on the key board although I think it was designed for a younger person.

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  • Jay D.

4 out of 5 eggs Super

Great purchase, zero issues. Arrived early, and works great.

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  • Kristine V.

4 out of 5 eggs Came on time

Came on time. Item as described.

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  • Shirley C.

4 out of 5 eggs Great customer service!

I bought 2 qty of this item and only received 1 item. I contacted the seller and was immediately sent the missing package with no questions asked. The customer support personnel were friendly and helpful. I would recommend buying from this company to anyone I know. The product was also EXCELLENT quality and working perfectly. Completely satisfied with this purchase through this seller.

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Seller Profile: InMiss online Store