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Seller Profile: IPC Store

IPC Store

IPC Store: The Future Of Technology Has Arrived

Though IPC Store has quickly become an industry leader in terms of online technology solutions providers, this wasn't always the case. Originally founded in 2010 by entrepreneur Pavel Kashov, the company began life under the name IP Camera Store with a very different focus than the one it has today.

In the Beginning

Based on more than a decade of experience in security system installation, IPC Store was originally a two-man operation that focused on selling security products like video surveillance equipment to customers all over the country. What made IPC Store so unique was that it didn't use any third party software to run its business - everything from the business software used to manage vendor relations to the resources used to get products to customers was built in-house, giving the IPC staff complete control over every last mission-critical element.

This "we do it all" approach was also how IPC Store was able to offer such low prices to end users, as they didn't have to pay commissions to companies that provided software that connected businesses with vendors, digital outlets and more.

Over the years, however, the focus of the store began to change. While the staff (which by now increased in size by over 1000% in just a few short years) were still committed to keeping customers safe by offering leading surveillance equipment, they realized that their customers wanted more variety. IPC Store is also an Authorized Reseller by hundreds of today's top brands in a wide range of different categories.

With that idea in mind, the company began to rapidly expand. The name was changed to IPC Store because they no longer wanted to "just" sell surveillance equipment - they wanted to sell it all. IPC Store now has more than one million items in its inventory - whether you're looking for that rare part for your next big auto repair, the type of computer you need to run your business on your own terms or something in between, IPC Store can give it to you.

In addition to maintaining their own e-commerce channel on their website, IPC Store now has a strong presence on online marketplaces like Amazon, Walmart, Newegg, Jet and more. The company was also recently invited by Walmart to sell items on its website, bringing the company's reach to a wider audience than ever before.

2016: inc5000 and More

Flash forward to today and IPC Store is an industry leader that offers consumer electronics, computers, office supplies, marine electronics, auto parts and more - in addition to the state-of-the-art security systems and equipment that has been a priority since the beginning. The hardworking team at IPC Store couldn't be more proud of the fact that in 2016, it was ranked #609 on the inc5000 annual list of the fastest-growing private companies in America.

From the company's humble beginnings until now, one thing has always remained the same: IPC Store has a unique care and attention to providing customers with the items they need when they need them the most in the easiest, most efficient and the most affordable way possible.

That simple goal has been a number one priority since 2010 and IPC Store has no plans on changing it anytime soon.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from IPC Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, IPC Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. IPC Store will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 2875 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Ioannis A.

4 out of 5 eggs Wrong product recieved

I recieved the wrong product, however seller was quick on responding and taking care of it. Awsome seller, bad luck on my part.

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  • Joshi J.

4 out of 5 eggs Defective items and shady practice.

3 items from my orders have arrived in the package as defective. Motherboard arrived without any internal plastic wrapping over the actual board making me wonder if a defective device was repackaged and sold.

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  • Anonymous

4 out of 5 eggs Order cancelled without our request

The item ordered from this vendor was shipped through a distributing company making it untrackable for us. We were not here to sign for the package, so it was returned. When we requested it to be reshipped, the company cancelled the order instead of reshipping.

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  • Anonymous

4 out of 5 eggs

Would not recommend seller at this point. They seemed to have "created UPS label" 8 days ago and I have been waiting for the Power Supply to complete my build. This is horribly unacceptable, this should have been shipped before any issues with Henri and now I can only guess that there will be even more delays due to that storm and location of seller. Still waiting to get information from them

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  • Charles

4 out of 5 eggs Item delivered was exactly as described and it came lightening fast!

I would recommend this seller to others. Excellent service and package tracking provided to keep track of arrival date.

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  • Jim T.

4 out of 5 eggs Item Never Delivered

I didn't receive a PSU order from this seller. UPS says it was delivered, but it did not arrive. I sent a message to the seller to make it right and it was ignored. I filed a claim for item not received and was denied because UPS said it was delivered. I'm working with Newegg to appeal it, but it is looking like I'm out $200 with no recourse.

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  • Joedouglas A.

4 out of 5 eggs Definitely A Scam

From reading the other reviews and my own experience it seems like these people are scamming about 1/5 of their customers. I ordered a Supermicro server and received networking cable. when I contacted their customer support they mascaraed as TeraMaster which was not even the brand of the server I bought. I will definitely never be making another Newegg marketplace purchase.

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  • Richard

4 out of 5 eggs On time and responsive

I actually ordered the wrong PSU by mistake. I sent a message requesting refund but the PSU was already being shipped. The seller contacted me right away to explain this then gave me suggestions on how I can get the item returned. In the end, I ended up keeping the item to use in another PC build I will be doing. The seller was extremely responsive and a pleasure to work with.

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  • Anonymous

4 out of 5 eggs Great job

I had my doubts about this seller but I needed this last part and Newegg wasnt selling it so I purchased it from ipc and they did great on replying to my email and all the rest

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  • Anonymous

4 out of 5 eggs no cd no wire no hard waer got ref fund newegg igood

iduy agin

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Seller Profile: IPC Store