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Seller Profile: IPC Store

IPC Store

IPC Store: The Future Of Technology Has Arrived

Though IPC Store has quickly become an industry leader in terms of online technology solutions providers, this wasn't always the case. Originally founded in 2010 by entrepreneur Pavel Kashov, the company began life under the name IP Camera Store with a very different focus than the one it has today.

In the Beginning

Based on more than a decade of experience in security system installation, IPC Store was originally a two-man operation that focused on selling security products like video surveillance equipment to customers all over the country. What made IPC Store so unique was that it didn't use any third party software to run its business - everything from the business software used to manage vendor relations to the resources used to get products to customers was built in-house, giving the IPC staff complete control over every last mission-critical element.

This "we do it all" approach was also how IPC Store was able to offer such low prices to end users, as they didn't have to pay commissions to companies that provided software that connected businesses with vendors, digital outlets and more.

Over the years, however, the focus of the store began to change. While the staff (which by now increased in size by over 1000% in just a few short years) were still committed to keeping customers safe by offering leading surveillance equipment, they realized that their customers wanted more variety. IPC Store is also an Authorized Reseller by hundreds of today's top brands in a wide range of different categories.

With that idea in mind, the company began to rapidly expand. The name was changed to IPC Store because they no longer wanted to "just" sell surveillance equipment - they wanted to sell it all. IPC Store now has more than one million items in its inventory - whether you're looking for that rare part for your next big auto repair, the type of computer you need to run your business on your own terms or something in between, IPC Store can give it to you.

In addition to maintaining their own e-commerce channel on their website, IPC Store now has a strong presence on online marketplaces like Amazon, Walmart, Newegg, Jet and more. The company was also recently invited by Walmart to sell items on its website, bringing the company's reach to a wider audience than ever before.

2016: inc5000 and More

Flash forward to today and IPC Store is an industry leader that offers consumer electronics, computers, office supplies, marine electronics, auto parts and more - in addition to the state-of-the-art security systems and equipment that has been a priority since the beginning. The hardworking team at IPC Store couldn't be more proud of the fact that in 2016, it was ranked #609 on the inc5000 annual list of the fastest-growing private companies in America.

From the company's humble beginnings until now, one thing has always remained the same: IPC Store has a unique care and attention to providing customers with the items they need when they need them the most in the easiest, most efficient and the most affordable way possible.

That simple goal has been a number one priority since 2010 and IPC Store has no plans on changing it anytime soon.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from IPC Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, IPC Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. IPC Store will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 2533 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • brian s.

4 out of 5 eggs fast shipping

arrived really fast.

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  • Anonymous

4 out of 5 eggs Still haven't shipped after a week

Ordered a MSI b550 MB over a week ago. Still haven't received my order

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  • Brian R.

4 out of 5 eggs Good Seller

Item came quickly and is exactly as described. I would by from this seller again.

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  • Samuel B.

4 out of 5 eggs I got what i asked for

No negative issues whatsoever

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  • Anonymous

4 out of 5 eggs I like this purchase

I like this purchase. Seller had my package delivered on schedule (even a little earlier than expected) at a fair price.

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  • Anonymous

4 out of 5 eggs Still haven't received my order.

I received an invoice on 7/21/20 and still haven't received my order.

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  • Anonymous

4 out of 5 eggs

Fastest Shipping Yet!!!

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  • Anonymous

4 out of 5 eggs IPC Store was very quick to respond

IPC Store s Customer Service associates were very responsive, supportive and friendly. I had to contact them (IPC STORE) about my order and IPC Store was very quick to respond. Item was correct, very well packaged, and as described.

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  • Malcolm G.

4 out of 5 eggs Shipping experience was terrible

Shipping tracking was useless (it displayed "Out for Delivery" and then "In Transit" several days in a row) and eventually the shipper delivered outside of delivery hours without knocking or ringing the bell or notifying anyone even though the porch light and front room lights were on and indeed I was sitting 6 feet away from the delivery spot. I suspect delivery was VERY late and the delivery time may have been falsified, as I didn't hear anything on a very quiet street for hours after the stated delivery time. Despite shipping, which is probably not under direct control of the seller (although I firmly believe their choice of shipper is under control of the seller), the seller's customer service made light of my issues with delivery until some more gracious manager got on the case. Until then, they didn't hear my complaints or feedback and acted like I should be grateful that I eventually got the item and it wasn't stolen from my doorstep overnight. I was grateful to avoid the additional hassle, but that is a very low bar as far as customer service and customer satisfaction go, in my book.

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  • Dennis D.

4 out of 5 eggs

I had no problem getting this item and it is exactly what I wanted. shipping was on time and price was good!

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Seller Profile: IPC Store