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Seller Profile: IST Computers

IST Computers

IST Computers is proud to be a seller on Newegg, located in the evergreen state Washington.  We are a leading supplier of computer hardware, software, and consumer electronics products for many years. Our combined industry experience of over 10 years positions us as your strong supplier of consumer electronics goods. Our company was established with one goal and that is to provide latest technology products at competitive prices to our customers. This approach has lead us to constant growth of our strong relationships with major industry manufacturers; We maintain large inventories of all major product lines including laptops, tablets, desktops, printers, LCDs, TVs, cameras, camcorders, gaming equipment and lot more. Our inventory management systems, experience logistics staff and sales force ensures quality, accuracy and reliability throughout sales cycle. We are committed to ensure our customers are satisfied 100% with their purchases.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

IST Computers Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from IST Computers
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by IST Computers
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, IST Computers will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by IST Computers.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. IST Computers will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. IST Computers does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by IST Computers will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 143 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Mark E.

4 out of 5 eggs expedited delivery means nothing for quick RMA

I ordered a laptop that came with an unusable screen. The RMA process is going to take weeks. I purchased with extra cost for faster shipping, and now I will be without the use of the product. I will not be purchasing from any third party seller through the newegg storefront ever again.

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  • Adria

4 out of 5 eggs Factory Seal Broken

I received a GE76 two weeks ago. I just now saw that the Factory Seal at the back is broken, and the screws on the back seem to be worn (probably from opening it).

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  • DeWayne S.

4 out of 5 eggs 2022 Gigabyte Aorus 5 Ke4 laptop

I would recommend this gaming laptop to anyone, has all the features I need as well as some others. So far all seems to work well!

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  • Anonymous

4 out of 5 eggs Top notch

-I would recommend this seller to other individuals -every detail listed about the laptop I purchased matched up -my package arrived 1 day early, included all items, and was undamaged. A very quality experience

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  • Rodrigo R.

4 out of 5 eggs Received a used laptop and seller never responded to my messages.

Poor comunication from the seller, and sended a used instead of new laptop

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  • Anonymous

4 out of 5 eggs Prompt replies

I am so proud of the laptop I purchased. The MSI GE76 Raider Gaming Laptop is by far the best I have ever operated. I have not had problems in the first 30 days. I'm not expecting to have any trouble with this laptop.

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  • Anonymous

4 out of 5 eggs Awesome

Got the laptop exactly as shipping said I would. Came in original box with all the wrapping. Will definitely buy from here again!

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  • Lucas

4 out of 5 eggs Fast and speedy delivery!

Got my laptop faster than the estimated delivery time, and best of all, not a scratch on the packaging or the laptop itself. Thanks to IST Computers, I was able to give my mother an excellent birthday present!

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  • Anonymous

4 out of 5 eggs

Actually came earlier then anticipated so was able to give to my wife for her birthday. She loves it

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  • Wesley B.

4 out of 5 eggs Great Experience.

Ordered an inexpensive Lenovo laptop from IST Computers. The laptop was very clean but Windows wasn't activated. IST worked with me to fix the issue very quickly. Great customer service and solid products. I will buy from them again.

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Seller Profile: IST Computers