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Seller Profile: IST Computers

IST Computers

IST Computers is proud to be a seller on Newegg, located in the evergreen state Washington. We are a leading supplier of computer hardware, software, and consumer electronics products for many years. We are committed to ensure our customers are satisfied 100% with their purchases.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

IST Computers Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from IST Computers
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by IST Computers
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, IST Computers will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by IST Computers.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. IST Computers will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 197 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs New Laptop Defective - No Response from Seller

I received my brand new laptop, & the integral monitor did not turn on. Unfortunately, IST Computers never responded to my email! I would rate them 0 stars if I could! Luckily, NewEgg's Customer Service was very nice & helpful (thanks to their Marketplace Guarantee). They setup a return, emailed me a return label, & guaranteed I'd get a full refund. (I told them I shouldn't have to pay a restocking fee for receiving a defective product & they agreed.)

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  • Anonymous

4 out of 5 eggs Great transaction

The best transaction of the year , fast , packaged perfectly and was right ready to go straight out the box. Get a lap top cooler , this unit runs warm playing games at ultra high settings. Great purchase

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  • Alejandro Cordero-Rios

4 out of 5 eggs Not a good computer

This computer can not run any games. Even time I tried to start the computer it needed to do a automatic repair. To pay this much for a computer that does not work. I don't know what to say. I am returning this. Do not recommend.

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  • Luke G.

4 out of 5 eggs Carefully check what this seller sends you.

The laptop they sent did not match the listed specifications in multiple ways and the advertised 3-year manufacturer warranty on this "Brand New" device was, in fact, 1 year and already expired! Moreover, the device reported a "fan error" on the first several boots, so I would have needed that warranty. Needless to say, it had to go back. On the plus side, the device was shipped quickly, the seller was responsive to my messages, and they swiftly agreed to the return, saying "We are sorry, the product you mentioned has been sold out, we didn't notice that we sent you the wrong product." However, if they are sold out why is the original listing still active at time of writing, almost two weeks after agreeing to a return? That could be shady or merely sloppy, but either way it's not the mark of a good seller. I got my money back without a fight, so the final cost was mostly hassle. But I wouldn't buy from them again.

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  • Patrick K.

4 out of 5 eggs A great mobile gaming system

This laptop purchase was a replacement for my very old Asus G75 gaming laptop. It was time to move on, and while I wanted another Asus, I couldnt justify the price. But I heard great things about MSI, and decided to go a different route instead of staying Asus. The system is great and operating without issues. And the upgraded specs in RAM and storage have made it all the better. The 3060 runs magnificently. The only downside is it runs hot when the GPU is doing its job, but when putting the fans on turbo the hot air clears out quickly. Glad I made this purchase .

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  • Anonymous

4 out of 5 eggs Careless, had one job- to send laptop as ordered, failed

Bought a laptop with 2Tb SSD, 64Gb RAM, received one with 1Tb and 16Gb RAM. Returned it. Seller was in no hurry to send replacement. If you buy from this seller, be sure and check if its as ordered, check processor, memory, etc. But they did eventually get it right, as far as I know.

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  • Anonymous

4 out of 5 eggs Fast shipping, product as described in great shape, good communication, highly recommend.

Intel NUC was as described, shipped quickly and in good shape. Seller followed up to check on product, good communication. Highly recommend.

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  • Stephanie W.

4 out of 5 eggs Great Company to Buy From

I would definitely recommend this company and this product. I love love love my new Asus. It does everything and MORE!!! IST keeps their promises and delivers on time.

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  • Cristóbal

4 out of 5 eggs Excellent Customer Service

Even though they did not deliver on time (these things happen) and I no longer needed the product, the seller provided a quick response and suggestions on how to proceed to get a full and quick refund. Excellent service.

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  • Anonymous

4 out of 5 eggs Wrong items deliverd

Ordered a complete computer and received a bare bones computer. it was ordered as a spare so it wasn't opened right away. now they wont respond. disappointing.

IST Computers Response:

Hi, Thank you for reaching out. We missed your email and have replied to you via email. We will solve this problem properly. We always protect the legal rights and interests of every customer. Thanks. Regards, IST Computers

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Seller Profile: IST Computers