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Seller Profile: IST Computers

IST Computers

IST Computers is proud to be a seller on Newegg, located in the evergreen state Washington.  We are a leading supplier of computer hardware, software, and consumer electronics products for many years. Our combined industry experience of over 10 years positions us as your strong supplier of consumer electronics goods. Our company was established with one goal and that is to provide latest technology products at competitive prices to our customers. This approach has lead us to constant growth of our strong relationships with major industry manufacturers; We maintain large inventories of all major product lines including laptops, tablets, desktops, printers, LCDs, TVs, cameras, camcorders, gaming equipment and lot more. Our inventory management systems, experience logistics staff and sales force ensures quality, accuracy and reliability throughout sales cycle. We are committed to ensure our customers are satisfied 100% with their purchases.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

IST Computers Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from IST Computers
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by IST Computers
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, IST Computers will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by IST Computers.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. IST Computers will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. IST Computers does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by IST Computers will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 186 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Anonymous

4 out of 5 eggs Fast shipping, product as described in great shape, good communication, highly recommend.

Intel NUC was as described, shipped quickly and in good shape. Seller followed up to check on product, good communication. Highly recommend.

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  • Stephanie W.

4 out of 5 eggs Great Company to Buy From

I would definitely recommend this company and this product. I love love love my new Asus. It does everything and MORE!!! IST keeps their promises and delivers on time.

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  • Cristóbal

4 out of 5 eggs Excellent Customer Service

Even though they did not deliver on time (these things happen) and I no longer needed the product, the seller provided a quick response and suggestions on how to proceed to get a full and quick refund. Excellent service.

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  • Anonymous

4 out of 5 eggs Wrong items deliverd

Ordered a complete computer and received a bare bones computer. it was ordered as a spare so it wasn't opened right away. now they wont respond. disappointing.

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  • Steven P.

4 out of 5 eggs

Great laptop for a great price. Thank you Newegg!

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  • Anonymous

4 out of 5 eggs Rip off!!!

Cant register the product with the manufacturer, cant update software, no control over hardware. WHAT DID YOU DO TO THIS MACHINE?????

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  • Ryan H

4 out of 5 eggs Exactly as expected and ahead of estimated delivery date

- seller did a great job ensuring the laptop was well-packaged - the laptop itself fully met expectations - the package arrived well ahead of the estimated delivery date - would 100% purchase through Newegg and the same seller again

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  • Shaiber

4 out of 5 eggs

Everytime I order from Newegg I always have a good experience. Their products are great quality and shipping is always fast.

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  • Anonymous

4 out of 5 eggs Good computer

Absolutely love it. Everything I wanted and asked for I got. Wonder delivery time, paid a little extra but so worth it .

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  • Bullard

4 out of 5 eggs A very good sellar, true to their word.

I would recommend me this gaming laptop. It played all of my strategy games such as the Crusader Kings and Total War series without a hiccup. The online games such as World of Warships played and looked very well indeed. The only caveat is that the keyboard does not stay backlit. Maybe I can tweak a setting. I got the AMD 32G RAM version.

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Seller Profile: IST Computers