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Seller Profile: IT Parts Express - B2B

IT Parts Express - B2B

At IT Parts Express we offer a 1 Year Warranty on all our products. We carry a very large inventory of NEW and Refurbished HP, Dell and IBM computer hardware. We have 20+ years of experience in the IT hardware resell business.
All product is tested by our A+ certified technicians.
We are an Authorized Microsoft Refurbisher.

We can custom configure your server/storage array/workstation/laptop or thin client upon request.

We carry 1000's of workstations, thin clients, servers, storage arrays, laptops, and service replacement parts

For sales, technical support or any questions please call us at 952-303-6216

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from IT Parts Express - Business
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, IT Parts Express - Business will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. IT Parts Express - Business will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 101 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Switch Not Working

Switch came in a nonworking order. Contacting the seller. Otherwise, if you see this rating up after a week, they didn't get back to me and are a bad seller.

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  • JULIANA A.

4 out of 5 eggs Flawless Thin Client!

The product was shipped very quickly and arrived immediately, BTW, you have to put into account that we were in the middle of the pandemic! The Thin Client was in a perfect state & shape, i mean, are you sure that this is a second hand computer?! It arrive so clean, so perfect that it seems that it was never used before. Thank you for such a great product & service.

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  • Robert S.

4 out of 5 eggs excellent quality control and accuracy

I've ordered twice from them now and both times the items ordered came in one shipment and on time. Items ordered were correct and matched the description as advertised. Will definitely order from them again.

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  • DALLAS K.

4 out of 5 eggs A+

Great service. Seller called to verify I had memory, and battery. Worked like a champ when moved into production.

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  • Rebecca S.

4 out of 5 eggs Exactly as described

Product was shipped fast and arrived on time. Exactly as described.

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  • Martin J.

4 out of 5 eggs seems to do well

unit functions well...but did have to finish closing unit case, two snaps on one corner not engaged. all I had to do was use finger and thumb to snap together.

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  • Anonymous

4 out of 5 eggs Not sure..

Received a refurbished product that did not pass SMART test.. ok, no problem. Return goods, and purchase new. Somehow, 2 RMA’s created, wrong shipping label sent for wrong drives.. wrong hardware to wring vendor, it’s a mess. The only reason I’m telling you this, is, it’s happened before. Return goods needs more training.. OR, vendors should not have access to, or decision mak I gotta in an RMA process.

IT Parts Express - B2B Response:

Sorry there was an issue. We sent a refund for the entire order without receiving the return. Newegg Marketplace vendors need to be involved in the process so we can help our customers work through technical issues, send replacement items, or issue refunds if needed. For clarity, we sent 1 label for the return and it was addressed correctly. The other return and label may have been sent by Newegg customer service or another vendor for a different order.

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  • Mark L.

4 out of 5 eggs Worked like a charm

I just installed the part in my server and it worked like a charm. The part was in excellent condition and exactly as described. Five star seller all the way!!!

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  • Chad W.

4 out of 5 eggs Top Notch

Very happy with speed of delivery. The server rails were well packaged and worked like a mint. Do not hesitate ordering from IT Parts Express.

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  • Anonymous

4 out of 5 eggs

Super fast shipping, item as described. Highly recommend.

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Seller Profile: IT Parts Express - B2B