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Seller Profile: IT Shopp

IT Shopp

Dynamic Web Solutions Corp. owns and operates IT shopp online marketplace of electronic products in the United States. The company markets hardware components for computers and electronic devices.

The company is located in Miami, FL, and markets products from different channels to its customers.

In Its product line, it is composed of network items such as Access Point, IP Cameras, Network Antenna, Routers, Wireless routers and Network switch, Remote power, storage systems, racks, antennas, adapters, among others.

Its products are manufactured by companies such as Ubiquiti Networks, Mikrotik, Grandstream, Cambium Networks, Yealink and more.

Since its inception, Dynamic Web Solutions has worked closely with partners across the region to maximize business opportunities by offering dedicated services for purchases.

This is a result of more than eight years of experience in IT product sales, which has enabled our team of specialist’s sales to understand the business structure of the market deeply and to take advantage of these synergies.

We have identified several niches in our market that have not been adequately serviced and with that in mind we have developed a product line that is highly differentiated from our competitors.

Dynamic provides its customers worldwide with a fast, effective and personalized online sales service. And it is committed to achieving and offering competitive prices in all product categories.

The excellence in service and the full satisfaction of our customers come first. Whether it's a large corporation or an SME, all our customers are important to us. We work to keep our prices very affordable and in this way we can keep ourselves competitive and our customers very satisfied.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from IT Shopp
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, IT Shopp will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. IT Shopp will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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Seller Profile: IT Shopp