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Seller Profile: ITAMTECH

ITAMTECH

Since 2009, Interamerican Tech Corp, has provided the most cost effective products of wireless broadband networking equipment, two-way communications, telecommunications solutions, IP surveillance/security, VoIP, marine products, GPS and green technologies.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from ITAMTECH
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, ITAMTECH will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. ITAMTECH will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 32 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Michael W.

4 out of 5 eggs Not at all impressed

Reviewed on Dec 20, 2020

Took a week to ship after I bought item. Then took 10 days longer than expected to receive. This is my first AND LAST purchase on newegg. Back to the competitors you censor from the comments. for me. Good riddance.

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  • winfred w.

4 out of 5 eggs it did ship on time .

Reviewed on Sep 04, 2020

yes

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  • Michael T.

4 out of 5 eggs 7 days and item still hasnt shipped

Reviewed on Jul 01, 2020

WOW TERRIBLE , NO COMMUNICATION. ITEM HASNT SHIPPED IN 7 days and doesnt respond to message. how do you rate someon with 0 eggs

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  • Christopher M.

4 out of 5 eggs Great products, great seller

Reviewed on Aug 29, 2019

I am in the market for discontinued 2N (now Axis) intercoms. They are starting to get to be hard to find. Some sellers have posted that they have multiple models in stock, but in all actuality they have none, but might have a reseller that can drop ship it for them, in which case you get it 3+ weeks later. Jorge at itamtech was very straightforward, telling me exactly how many and of what model intercoms he had. During my first purchase with itamtech, I bought an intercom that had the wrong picture but the description was correct. I mistakenly bought it based on the picture, but itamtech made it right, sending me the more expensive model for the price of the one with lower features. Multiple locations and warehouses also expedited the shipping and receiving process. I will be buying from them in the future :)

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  • Christopher F.

4 out of 5 eggs On time and as listed!

Reviewed on Feb 04, 2019

Got exactly what I ordered and it was well packed! Shipped sooner than promised

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  • Stephen O.

4 out of 5 eggs

Reviewed on Jan 25, 2018

No issue with the product.. Delivery, well.. Ordered 8pm Sun evening. Received Newegg "shipped" notice Mon 1pm. Package actually left seller facility in FL at 2am Wed (54 HOURS later). Delivered Fri 10:30 am This was on "expedited shipping (3-5) days"... the ACTUAL shipping was within that range.. However the 2-day lag between ordering and physical shipping was not so great.

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  • Carl S.

4 out of 5 eggs Item as advertised, delivered promptly!

Reviewed on Apr 07, 2017

Exacly as advertised and delivered on time. Would recommend this to anyone needing an antenna.

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  • Karl B.

4 out of 5 eggs Good item and quick shipping, but poorly packed.

Reviewed on Feb 24, 2016

As the title says, iamtech shipped me the mFi mPower Pro I ordered at a very good price, but it was poorly packed. The box had a single piece of clear tape holding the bottom together and one of the flaps on the bottom had come almost completely undone. The tape on the top of the box looked a little flimsy, but held up ok. Since this is the first time I ordered from them, I'm not able to give a strong recommendation either way. Although, FWIW, I went back to try to buy one more from them because the price was so good, but they were sold out.

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  • sicomputerguy

4 out of 5 eggs Never received my order

Reviewed on Jul 27, 2015

they have my money , they produced a UPS label but never shipped,it is over 3 weeks. Never buy from this reseller

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Seller Profile: ITAMTECH