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Seller Profile: JONSBO


JONSBO brand is founded by like-minded users in computer users group, based on the ultimate goal of satisfying real needs of users, providing computer integrated solution for users.

JONSBO products are famous for their reasonably designed, high-quality materials, exquisite craftsmanship and outstanding performance-price ratio. They are exported worldwide with the tag ‘Made in China’ and get good reputations, many awards and honor from many countries such as Korea, Japan and EU. Integrated with its own factory, design, R&D, manufacturing and sales team, as well as the accumulation of more than ten years of consolidation in the hardware industry and good market reputation, OEM and ODM are provided for well-known brands in Japan, Germany, Sweden and other countries. Besides, Jonsbo has acquired a large market share in server industry and even gains unanimous praise from business competitors.

JONSBO has been firmly committed to the design and production of products that meet the real needs of the users. Take the users demand as the design starting point, cooperate with superior materials and exquisite craftsmanship, JONSBO and users steadily go ahead to create a better future in computer hardware territory.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

JONSBO Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from JONSBO
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg

Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by JONSBO
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, JONSBO will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by JONSBO.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. JONSBO will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. JONSBO does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by JONSBO will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


5 out of 5 eggs Based on 130 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Anonymous

4 out of 5 eggs Awesome Case

Quality exceeded expectations. The screen is super cool. The location for the power supply was questionable, but turns out to be a great location.

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  • George G.

4 out of 5 eggs Great product & quick delivery

Recommended seller.

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  • Anonymous

4 out of 5 eggs Great case

Was a pre-order but delivered quickly once order was processed. Case is nice for a NAS build.

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  • KADEN S.

4 out of 5 eggs Caught me off guard on quality

Amazing quality from a brand I havent heard of.

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  • Jim

4 out of 5 eggs Different layout with a nice display to boot

Would recommend. I've got two 360 rads crammed in here running a 5800x3d and a full front and back blocked 3090. It's a bit of a pinch, but it all fits and my temps are better than my previous case. My only gripe would be the feet could be taller, to provide a bit more air flow and the amount of space behind in the back for cable management could be a couple mil thicker and provide a nicer build experience. Full size ATX PSU support Full ATX Motherboard support 2 360 mm radiators not an 011D What more could you want

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  • Alice F.

4 out of 5 eggs Glad i checked out JONSBO!

Got the D31 case all mesh and i'm really impressed with it, materials could be better quality, but the design of the case is flawless. I will be looking at what else JONSBO has to offer.

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  • Robert A.

4 out of 5 eggs

Great seller, Fast delivery and excellent product. would definitely recommend!

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  • Anonymous

4 out of 5 eggs Great seller

Friendly seller, good products, no issues so far

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  • Anonymous

4 out of 5 eggs

This item is not addressable RGB. It is only RGB, so the colors cannot be changed. Other than that it is a great product, and would purchase more in the future.

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  • Richard L.

4 out of 5 eggs Fun case to build in

Got this case for a server/firewall build that is going into a conspicuous place. Wanted something that would blend in and not be super obvious. This fit the bill perfectly. Super easy to build in, since the inner case slides into the outer mesh. The only caveat was that there is no cutout for the CPU pins - however the manufacturer adds an extension cable so you can run it along the top and into the normal cable channel. Looks great, performs great. I am definitely happy with my decision on this purchase.

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Seller Profile: JONSBO