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Seller Profile: JTPC Distribution

JTPC Distribution

Ambitronic began in 2002 as a leading distributor of consumer electronics accessories for business to business under a different alias. Our line encompassed accessories for cell phones, mp3 players, cameras, and much more.

Now, Ambitronic has emerged as an up and coming retailer, founded with its original set of core principles and values. With a new name, we have instilled a company-wide focus that is embodied in our logo: Integrity in service and quality in products.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from JTPC Distribution
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, JTPC Distribution will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. JTPC Distribution will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 96 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • daniel n.

4 out of 5 eggs Ipad case

This case is really cool. My wife loves it. There was a bit of a glitch, I was sent the wrong case, which did not fit. Contact with JTPC DISTRIBUTION INC via email which is what was recommended by newegg. I was immediately sent the correct case and it arrived in 3-4 days! the turn around which was faster that i thought possible with the current postal system. The email contact with the seller via my newegg dashboard worked flawless they kept me infoed exactly of the process. A return was not required, I can kept it or donate it or as I see fit. Experience was refreshing. Highly recommend. Dan

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  • Anonymous

4 out of 5 eggs Better than *m*zon

Thank you, nicely done

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  • peter s.

4 out of 5 eggs missing part

The pack was missing a part, and could not fit my device.

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  • carey p.

4 out of 5 eggs Good

Nice fit for my Apple 10.2 8th Gen. Good for around the house protection. Priced right

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  • Dale B.

4 out of 5 eggs Tough case for old tablet

Protection for my old Samsung Tab 4 7”. Fit great, now it’s not so hard to hold.

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  • Gibeom C.

4 out of 5 eggs No return label provided.

The item that I ordered did not fit my Samsung tablet 10.1. I contacted the seller but they said they did not have one for my tablet. I requested refund and they accepted but I had to pay return shipping fee since the seller did not provide. If this happens at other website, their system would help to get a return shipping label. It seems that Newegg does not involve between seller and buyer.I do not think I will use Newegg any more.

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  • Scott B.

4 out of 5 eggs Great case for my iPad

It's exactly as described, and it arrived super quick!

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  • Teresa S.

4 out of 5 eggs Tablet case.

Nice case. Good quality. Very happy.

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  • Marie L.

4 out of 5 eggs

i received a ipad protector, but it does not close very well. If I was going to buy again, I would NOT buy this product, but not worth the effort of returning.

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  • Anonymous

4 out of 5 eggs

I would recommend this item

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Seller Profile: JTPC Distribution