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Seller Profile: KICKmobiles

KICKmobiles

Welcome to KICKmobiles® Ltd, Newegg Global Retail Store.

We offer brand new factory unlocked original mobile phones directly from the manufacturer to you. We are specialised in factory unlocked Smartphones, Encrypted Phones, Tough Phones, including most sought brands Apple, Samsung, Silent Circle, BlackBerry, HTC, Sonim, Nokia, Punkt, Lumigon, Motorola, LG & many others.

We ship worldwide via FedEx Courier from London, United Kingdom to your destination.

KICKmobiles® is a limited company registered in England and Wales. Registered number: 06654022.
Registered office: 64 Kenway Road, Kensington, London, SW5 0RD. United Kingdom. VAT number : GB 973821591

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

RETURN POLICY

If you are not satisfied with you purchase you may return it to us for a refund. All returns must be pre authorised and please contact us immediately via above contact options with the reason for your return.


Sealed or unused
All items must be return new and unused in their original packaging, with all contents and in a resealable condition.

All returns must be received to us within 14 days from the day you receive delivery of the item(s).


Unsealed or Used
Please note that all returned box(es) unsealed/opened goods are subject to a 25% restocking fee, regardless of return reason. Any refund will be reduced by 25% of the total cost (excluding postage costs) to cover our general administration & warehouse restocking cost. Besides, original shipping cost is non refundable.


Returning Order
All returns must be sent to NewEGG Return Address.
Note: All customer returns must be accompanied by an appropriate courier with online tracking and to obtained signature on delivery.

All customers are advised to keep safely the proof of payment for returning item(s)' deliver along with the confirmation note or slip provided by the relevant mail or courier service with tracking number on it, until we confirm the safe receipt of your return item(s).

Customers are required to bear the cost of returning the item and we do not accept or can not be held accountable for lost or damage of the item whilst in transit to us.

Soon after our ‘Returns Dept’ has received your returned item(s)' package, the necessary actions will be initiated to process your refund and this process could take up to five working days.

Your refund will be made on the same mode of payment you used to make the payment at the initial purchase & no alternative methods are allowed.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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Seller Profile: KICKmobiles