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Seller Profile: Laptops 4 Less

Laptops 4 Less

We specialize in selling computer parts and electronics. Our customer service is always available.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Laptops 4 Less
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Laptops 4 Less will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Laptops 4 Less will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 253 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Poor customer service and order communication

Would not recommend purchasing from the seller. Purchased three items that were in stock, which never shipped. After reaching out, customer service asked for the same information twice and didn't communicate that the product was unavailable when issuing a refund until after I noticed the refund going through.

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  • Anonymous

4 out of 5 eggs

Somewhat exploitative shopping for shopping addicts like me.

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  • Anonymous

4 out of 5 eggs Horrible Customer Service

I have had nothing but issues with this company. I received a Lenovo ThinkSmart Hub from them I couldn't set it up because it was locked with an administrator password. They didn't know what the password was so I sent it in to them to get the issue resolved. They wiped the computer and sent it back to me, however, they never set the computer back up to be a teams room device. Just a blank os. I do not recommend purchasing from this company. They do not know what they are doing.

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  • Scott B.

4 out of 5 eggs Great product. Greater Customer Service

Vendor specifically called me to ascertain if the unit would work for my computer.

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  • Anonymous

4 out of 5 eggs Had a problem activating windows. Quick call and fast response solved problem.

Shipped PC was superbly packed in carton within carton. PC was spotless inside and out. Item was exactly as described. Would certainly buy from this company again. Also item arrived 9 days prior to initial expected delivery date.

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  • Anonymous

4 out of 5 eggs Proactive & Helpful

Styli are hard to figure out than they should be for 2-in-1s, so its important to ensure compatibility as to not waste time or money. Laptops 4 Less ensured that the stylus was compatible with my laptop as soon as I placed the order, that is the kind of customer engagement that elevates trust in businesses. Thank you!

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  • Anonymous

4 out of 5 eggs Truly Excellent

These guys are 100% customer service driven. They answered every question I had and never made me feel like I was asking too many ( I asked a ton). They also shipped my order quickly and directly. I will be using them any chance I can and would recommend them 100%.

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  • Anonymous

4 out of 5 eggs Fantastic in every way!

Fantastic product, price, shipping and customer service. Beyond highly recommended

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  • Anonymous

4 out of 5 eggs Five Star Review

Too often the only reviews left for a company are the ones reflecting a bad experience. So, I wanted to make a point of submitting my 5-star review which was earned by simply meeting my expectations. The product I ordered on a timely basis - simple as that.

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  • Anonymous

4 out of 5 eggs Solid 4 stars (or eggs, as the case may be)

My order arrived on the earlier end of the window provided (which I appreciated), in good condition, and almost exactly as described. There was one small piece missing, and when I messaged them to ask about it, they responded promptly and sent the piece (at no cost to me) immediately. Despite this slight setback, the product and price were exactly what I was looking for.

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Seller Profile: Laptops 4 Less