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Seller Profile: Lenovo

Lenovo

Lenovo is a global Fortune 500 company and a leader in providing innovative consumer, commercial, and enterprise technology. We have four business groups, namely the PC and Smart Devices Business Group (PCSD) which includes PCs, tablets and smart devices, the Mobile Business Group (MDG), which includes Moto and Lenovo-branded smartphones, the Data Center Business Group (DCG), which includes servers, storage, software and services, and the Lenovo Capital and Incubator Group (LCIG) and Others, which drive innovation through investment in startups and exploring new technologies. Our portfolio of high-quality, secure products and services covers PCs (including the legendary Think and multimode YOGA brands), workstations, servers, storage, smart TVs and a family of mobile products like smartphones (including the Moto brand), tablets and apps.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

If Lenovo ships the wrong Product or makes an error in configuration of the Product ordered, Customer may return Product in its original package to Lenovo for a full refund. Customer may only return the entire Product or all such Products for a refund. Customer may return personal computing Products purchased from Lenovo.com in quantities of five (5) units or less for any other reason within 30 calendar days from the date of invoice for a refund of the price paid. Returns of purchases of server and storage Products and orders for personal computing Products in quantities greater than five (5) units are subject to a restocking fee in the amount of 15% of the price paid and return shipping and handling fees. Partial refunds or credits for Products, including installation of software Product options; or quantities of Products that are not separately priced, are not available to Customer for return.

In order to return a Product, Customer must contact Lenovo through your Newegg order to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the Product and all accessories in their original packaging, along with all documentation (i.e. invoice, RMA and original shipping label), and shipped to Lenovo using the prepaid shipping labels provided with the RMA. It must be received at the Lenovo National Return Center within ten (10) calendar days of issuance of the RMA. Returns on any other basis may be refused by Lenovo. Customer assumes risk of loss and damage for Products returned without an RMA. Upon receipt of your returned Product, Lenovo will issue a credit or refund of the purchase price paid, less any applicable return shipping, handling fees and restocking fees as noted above.

Software Products acquired separately from a hardware Product may not be returned unless media-based software is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted the terms of the software license. Customer may return the software Product in such an event within 30 calendar days of the date of invoice and receive a refund or credit in the amount of the price paid. For return of electronically delivered software Products, Customer shall provide a letter of destruction to Lenovo, in a form provided by Lenovo, confirming the software Product has been uninstalled and destroyed.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 928 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
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  • Anonymous

4 out of 5 eggs Good

Service was good and prompt, thanks.

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  • Anonymous

4 out of 5 eggs

Newegg has always been one of my favorite sources for electronic devices. They typically have a great selection, competitive prices. Fast shipping, and good customer service

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  • Anonymous

4 out of 5 eggs Stellar conversion from old tablet

Conversion from the old tablet was incredibly easy. The Lenovo, once on our WIFI, searched and found the old tablet. After a quick and easy confirmation of identity, it transferred all of the apps and data over on its own. Just had to pull up the app list and move the relevant apps to their new home screens. The lack of buttons (Home, Back, etc) is still taking a little getting used to, but so far so good.

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  • Anonymous

4 out of 5 eggs bait and switch

Paid premium for touchscreen, no touchscreen, reported issue instead of requesting refund or replace as originally offered. Reply was to remove touchscreen in online offering, change my order details/invoice fraudulently (online) to no longer show touchscreen in title or description, and ask me to send them a copy of the description indicating touchscreen while in the same email admitting (unintentionally im sure) it was in the specs. which also was changed. Now according to newegg website the options to refund or replace are no longer available and is ineligible for return. I had saved a copy of the original order detail/invoice.

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  • Anonymous

4 out of 5 eggs Excellent Monitor...

The Lenovo 28" monitor is very nice. Good enough to watch TV. It's pretty big. Great price (~50% off...) and delivered on time. What else is there? Thanks!

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  • Handyman from Hell

4 out of 5 eggs Cost Effective Replacement for MacBook Pro (14-inch, 2021) Internal Screen

My 14-inch MacBook developed an inexplicable traveling discontinuity on the screen rendering it useless. The cost of repair is between $600 and $800 with little assurance that the problem will not re-occur. With a little ingenuity I was able to turn the working Apple silicon into a dest-top computer with twin large external monitors. A couple of times a week I need a mobile solution with access to a power source, and the L15 Lenovo portable monitor fully resolved this problem. Warning: I did not investigate whether the computer's internal battery can support the external screen so--if an off-grid solution is important to you--you should investigate this compatibility. I now have a working solution that will enable me to postpone replacing my Apple with something more robust when they eventually recognize that they need to shift their design criterion away from lightness and aesthetics and towards a more robust one.

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  • Anonymous

4 out of 5 eggs Wow!

Beautiful, slick, machine.. just wow! It came well packaged and quickly. Exactly as described. Its super powerful yet affordable for a gaming laptop. I just love this thing! I wanted ASUS and Im so happy I went with this instead after doing extensive research on it.

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  • Anonymous

4 out of 5 eggs MEH

I KEPT BUYING A TABLET AND THEY KEPT CANCELING THE ORDER. HAD TO SETTLE FOR A LOWER QUALITY ONE.

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  • Stephen D.

4 out of 5 eggs Kudos

I got what I ordered as promised. Delivery was quick and on time. I would use this seller again if I needed to order something else.

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  • Anonymous

4 out of 5 eggs Very happy with product, easy to order. Only issue was UPS

Unfortunately, the UPS product was delivered, shoved into my hand and the driver took off. The package had been sliced open, and then retaped. I have photos

Lenovo Response:

Hello, Lenovo appreciates you taking the time to share your experience. I see we haven't had one-on-one communication before in regards to your purchase. I do apologize about the experience with UPS in the delivery aspect. If you can please provide photos of how it was delivered, I will check with my team to see if we have supply to fulfill a replacement if you so choose. Please send the photos to market_na@lenovo.com

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Seller Profile: Lenovo