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Seller Profile: Lenovo


Lenovo is a global Fortune 500 company and a leader in providing innovative consumer, commercial, and enterprise technology. We have four business groups, namely the PC and Smart Devices Business Group (PCSD) which includes PCs, tablets and smart devices, the Mobile Business Group (MDG), which includes Moto and Lenovo-branded smartphones, the Data Center Business Group (DCG), which includes servers, storage, software and services, and the Lenovo Capital and Incubator Group (LCIG) and Others, which drive innovation through investment in startups and exploring new technologies. Our portfolio of high-quality, secure products and services covers PCs (including the legendary Think and multimode YOGA brands), workstations, servers, storage, smart TVs and a family of mobile products like smartphones (including the Moto brand), tablets and apps.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Lenovo Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Lenovo
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Lenovo
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Lenovo will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Lenovo.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Lenovo will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


5 out of 5 eggs Based on 1017 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Stephen N.

4 out of 5 eggs Good deal

Great tablet. Initial startup was a bit wonky, but runs grest

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  • Makers Studio Fayetteville

4 out of 5 eggs Quick delivery no problems

The item arrived quickly without any problems. Packaged very well in a box.

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  • Anonymous

4 out of 5 eggs All fine and good but unable to return

Got return authorization and put item in car to take to ups. It slid under the seat and I didn't notice for several weeks. Then it was too late to return.

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  • Ethan B.

4 out of 5 eggs Great seller

Thanks for sending the right product on time as expected

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  • Nicholas W.

4 out of 5 eggs Gaming monitor

This 360hz monitor if great. Good viewing angles.

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  • Anonymous

4 out of 5 eggs quality speakers

I am very impressed by the quality of sound.

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  • Anonymous

4 out of 5 eggs

Seller is reliable and carries some of the best products available at competitive prices. Customer service is responsive however the follow through didnt help me when delivery issues caused delays. However I highly recommend shopping here

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  • Leo C.

4 out of 5 eggs Smooth transaction

Just as described and happy with Newegg!

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  • BRETT S.

4 out of 5 eggs Tomorrow's tech 2 weeks from now...

This review is for the Lenovo M9 tablet. The M9 meets my expectations (much faster than the M8). My only issue is the shipping time and packaging; - Sturdy outer box with next to nothing inside, so the tablet could bounce around. - over 2 weeks to get delivered... the longer it takes in shipping the great chance for damage IMO. I would buy again...

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  • Anonymous

4 out of 5 eggs bad

I put an order on Nov 24, 2023. Ten days later, it has not been shipped out yet!!

Lenovo Response:

Lenovo appreciates you taking the time to share your experience. I do apologize if you haven't receive a UPS tracking detail notice. The package label on 11/24 with no update. I have sent a note to our logistics team to get more information for you.

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Seller Profile: Lenovo