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Seller Profile: Lone Star Computer

Lone Star Computer

Incorporated in 2013, Lone Star Computer is an electronic retailer selling all kinds of electronics, small home appliances, office supplies, computer hardware, cellphones, toys, gaming consoles and video games online via multiple marketplaces, such as Amazon.com, eBay.com, Walmart.com, Newegg.com.

We desire and provide our largest endeavor to offer the best prices, fast shipping and great customer service. With our new large warehouse based Texas, and additional distribution locations conveniently located in New Hampshire and Oregon all locations are essential in providing our customers with fastest and efficient products and service. We want our customers to be 100% satisfied with each step of the transaction related to their purchases from us.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Lone Star Computer
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Lone Star Computer will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Lone Star Computer will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 466 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Philip B.

4 out of 5 eggs Outstanding Seller - would definetely purchse from them again.

I would absolutely recommend this seller. Everything was as described and I'm extremely happy with my purchase. Product came very quickly, in fact faster than expected.

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  • Anonymous

4 out of 5 eggs

The laptop was delivered quickly and was as ordered. Unfortunately, the laptop's hard drive failed 1-1/2 hrs after initial bootup. I contacted Lone Star Computers and they promptly sent me a RMA. I have now returned the laptop, but have decided to request a refund rather than a repair. Hopefully that will be as smooth a transaction as the delivery and return.

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  • Anonymous

4 out of 5 eggs

Everything arrived as advertised via ups. I got the 32mb 1tb model. Fast startup. Apps open quickly. Just feels peppy in general. Graphics are fine but I'm not a gamer I'd recommend the seller and the product

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  • Anonymous

4 out of 5 eggs Super fast shipping and product works perfectly!

Hubby is super happy with product - no issues with set up.

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  • Anonymous

4 out of 5 eggs Great buying experience.

I recently bought a laptop for my son. I would normally go local for this sort of hands on purchase. However I decided to purchase from Lone Star Computer, their price was absolutely spot on and the quick delivery left me pleasantly surprised.

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  • Anonymous

4 out of 5 eggs Great, as stated.

Yes I would recommend. It filled the need that we had.

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  • Michael Sizemore

4 out of 5 eggs Multiple Purchases From Seller HIGHLY RECOMMEND!!!

I have bought multiple times from Seller over the past few years. Pricing is exceptional. Products are always as advertised. They are packaged well and generally arrive earlier than expected. They have become my go to Seller for business laptops. I have and will continue to recommend to others.

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  • Anonymous

4 out of 5 eggs

The gaming laptop is awesome delivery was fast would recommend 100%

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  • Ahmed L.

4 out of 5 eggs

I recommend this seller as I bought multiple laptops of this brand, no issue so far! Best Ever Laptops

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  • Anonymous

4 out of 5 eggs Product delivered

Product delivered

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Seller Profile: Lone Star Computer