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Seller Profile: Lone Star Computer

Lone Star Computer

Incorporated in 2013, Lone Star Computer is an electronic retailer selling all kinds of electronics, small home appliances, office supplies, computer hardware, cellphones, toys, gaming consoles and video games online via multiple marketplaces, such as Amazon.com, eBay.com, Walmart.com, Newegg.com.

We desire and provide our largest endeavor to offer the best prices, fast shipping and great customer service. With our new large warehouse based Texas, and additional distribution locations conveniently located in New Hampshire and Oregon all locations are essential in providing our customers with fastest and efficient products and service. We want our customers to be 100% satisfied with each step of the transaction related to their purchases from us.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Lone Star Computer Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Lone Star Computer
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Lone Star Computer
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Lone Star Computer will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Lone Star Computer.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Lone Star Computer will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 499 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Bill F.

4 out of 5 eggs I will be using Lone Star again.

They have what I need in inventory quick shipping at a fair price.

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  • Anonymous

4 out of 5 eggs Trustworthy

Everything worked right out of the box, no hassle at all. Im as happy as can be.

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  • Anonymous

4 out of 5 eggs Wrong Computer!

I opened the box within the first few hours of delivery, and it has different specs. What gives? Bait and switch? Newegg is stating that the company does not do refunds even though it literally says that they do on the website. I would have waited until I got a response from the seller, but guess what? The phone number to Lone Star Computer is disconnected. I will be contacting the BBB and Attorney General's office.

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  • Anonymous

4 out of 5 eggs

I'm very happy with my purchase. The laptop was stuck in a loop at start up, but I figured out if I put in PST instead of EST it worked. Now it's running just fine and shows EST. I called Newegg, and they tried to help in every way but weren't able to solve the issue. Then I figured out the solution to the glitch (enter PST) before reaching out to Lone Star. Once I chose PST for the computer and booted up, the time automatically changed to my time zone (EST). The item is as described, shipping was prompt, and I have not had any other issues.

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  • Anonymous

4 out of 5 eggs Good seller shipper

Got Item as described. In time shipping. Thanks again

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  • Colleen S.

4 out of 5 eggs Prompt delivery, products as represented

I have ordered from Lone Star Computer multiple times with no problems.

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  • Jen H.

4 out of 5 eggs Bait and switch

Beware, after getting confirmation from the seller that the laptop I wanted was in stock they sent me the wrong product. I ordered an msi computer with a 1tb ssd and 32 gb of ram as listed. When I got received it today it was sent 512 gb hdd with 16 gb of ram. This needs to be made right and be given back a full refund.

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  • Russell Taute

4 out of 5 eggs

Just great! Received about 8 days ahead of guestimate when ordered! PC works like a charm, exactly as described.

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  • Anonymous

4 out of 5 eggs Arrived sooner than expected, packaged well

The laptop was as described, packaged well, and arrived sooner than expected. It was an excellent value for the price and features. I would use this seller again.

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  • Anonymous

4 out of 5 eggs

Arrived early and in perfect condition. I will order another for myself soon

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Seller Profile: Lone Star Computer