Home > 
Seller Profile: Lucky Zone

Lucky Zone

Cool-Zone is committed to providing each customer with the highest standard of customer service.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Lucky Zone Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Lucky Zone
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Lucky Zone
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Lucky Zone will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Lucky Zone.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Lucky Zone will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 94 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.

4 out of 5 eggs OUTSTANDING


Did you find this review helpful? Yes No

  • Jeremy L.

4 out of 5 eggs The item sent was not the item Pictured or described.

I needed a corsair style 6-pin pcie to sata cable for my power supply but received a standard 6- pin sata power cable. The image shows the correct pin-out for the cable I need as well as the description describes it as such. The package took so long to arrive that the item was not in the return period and Newegg customer service was of no help. Be aware that you might not receive the correct product and that the shipping from China is not fast.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Got what I ordered

Wished it would of gotten delivered on the 3 business day but ended up getting within the time allotted of five business days.

Did you find this review helpful? Yes No

  • Christopher T.

4 out of 5 eggs very bad service

Incomplete product descriptions. Product didn't come in manufacturer packaging. No documentation came with the product i ordered. When i wrote support they were unhelpful and rude.

Did you find this review helpful? Yes No

  • Martin C.

4 out of 5 eggs

Fits in a tight case. Works ok.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs would not consider return

no, I would not recommend. the item was not used, only shipping package was opened. I realized it was the completely wrong size. tried to return. they would not consider.

Did you find this review helpful? Yes No

  • SK

4 out of 5 eggs Seller failed to fill the delivery address on the package and got bounced.

I waited WEEKS for this part that I desperately need, only to see it get marked 'Returned To Sender' by my local post office because there was NO NAME or PO Box # on the package. I spoke to my local Post Office and they told me the shipper only put the City and Zip Code on the package, so they had no idea where to deliver it from there. So now, after 2 weeks of incredibly slow shipping, the package is on a long journey back to Shenzen, China, and I still need that part. Supremely incompetent. Now I have to fight with newegg again over this garbage. So mad about this right now.

2 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs good deal

buy from them they are a good deal.

Did you find this review helpful? Yes No

  • Laurent G.

4 out of 5 eggs The item arrived earlier than expected!

...And works perfectly. Very satisfied.

Did you find this review helpful? Yes No

  • Darius B.

4 out of 5 eggs Fantastic

Fantastic service product as described and it arrived on time

Did you find this review helpful? Yes No

Home > 
Seller Profile: Lucky Zone