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Seller Profile: MCI Direct

MCI Direct

Micro Connectors, Inc. is a leading supplier of Connectivity and Networking products serving customers in the Computer, Consumer Electronics and Communication Industries. Founded in 1986, we markets our products to distributors, retailers, VAR's, OEM's System Builders, and system integrators.

Our Products includes:
PC and MAC Cables & Adapters
USB / Firewire Cables & Adapters
Internal Cables
Custom Cables
KVM Products
Networking Products
HDMI and DVI Cables & Adapters

We want to be your single source cable company. Going the extra mile to serve you is how we do business and we thank you for yours.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

MCI Direct Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from MCI Direct
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by MCI Direct
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, MCI Direct will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by MCI Direct.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. MCI Direct will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


4 out of 5 eggs Based on 17 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Raymond S.

4 out of 5 eggs

work perfect, look great in my home lab

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  • Ray B.

4 out of 5 eggs Fast delivery

The item arrived quickly. The item is of good quality and well worth the money.

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  • Daniel Rocio

4 out of 5 eggs Order not complete

Item No.102-35252-kit New Egg Item No. 9SIASN0JVD2523 Order No. 384383224 Kit not complete missing power cables for SSD and SATA Cable.

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  • Anonymous

4 out of 5 eggs messed up my address, did not contact me or re-send the item.

If this seller does not get your address right, your item apparently remains lost in limbo for over a month. I ordered 2 items at the same time, with the same destination address, and the one from newegg promptly arrived. The other one... is still not delivered after a little over a month, but was apparently returned to the post office where it originated.

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  • Sidharth C.

4 out of 5 eggs Nice packaging

Fast delivery. It was well packed and it was not damaged. No problems.

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Seller Profile: MCI Direct