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Seller Profile: MemoryMasters

MemoryMasters

Simmtec, Inc dba MemoryMasters is a manufacturer of memory upgrade products. We specialize in the developing, designing,
manufacturing and testing of memory modules for desktops, servers, workstations, notebooks and office automation products.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

MemoryMasters Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from MemoryMasters
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by MemoryMasters
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, MemoryMasters will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by MemoryMasters.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. MemoryMasters will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 218 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Scott N.

4 out of 5 eggs Memory for an "ancient" Dell workstation

Delivered new product, as advertised, quickly. Well-packaged for delivery by USPS. It works. What more needs to be said?

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  • Anonymous

4 out of 5 eggs Ram Fit Right In

Upgraded my RAM. Fast delivery, item as described, working perfectly.

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  • SteveK

4 out of 5 eggs it worked, what else can you say

tried several avenues to acquire compatible RAM for my dell, after some i bought from DELL itself went bad, and they wanted 4x the price of yours. Even bought some from an online seller who scammed me, so i am quite happy to have a full set of ram that works.

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  • Anonymous

4 out of 5 eggs My bad

The website was a little confusing during my search and I ended up ordering Server RAM instead of Desktop RAM. They sent me a notification that is was for a server and not desktop. Unfortunately I didn't check my email for a day but immediately contacted them upon seeing the email. It shipped before I could cancel the order. I contacted newegg about a price discrepancy and got that figured out. I had received the memory quickly, like 3 to 4 days. However I did not open it. Newegg contacted them about a restocking fee and because I had not opened the package, they were willing to waive the fee. If I do anything for memory in the future, they will be the first ones I will look to do business with. While I was annoyed with the website for searching for what I needed. The customer service for both newegg and memory masters was top notch.

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  • sqaview

4 out of 5 eggs Received quickly and works great!

I took on the task of doubling the RAM in a legacy Netgear ReadyNAS Ultra 2 unit. MemoryMasters provided this Micron single-rank SO-DIMM that did the job. I received it in the U.S. mail within days, it dropped right in, and the NAS unit powered up fine and recognized the additional 1 GB memory immediately. Woo Hoo!

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  • Anonymous

4 out of 5 eggs Good experience!

Processing and shipping times were good if not excellent. Everything arrived early (much earlier than expected). The RAM I ordered was correct and worked perfectly in my system. Would I recommend the seller? In a word, YES!

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  • Tristan C.

4 out of 5 eggs A little pricey for old RAM

but brand new and rock solid reliable

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  • GERALD F.

4 out of 5 eggs Arrived earlier than expected.

They also had everything well packaged.

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  • Anonymous

4 out of 5 eggs Excellent service!

Would recommend this seller. Fast, efficient, great product. Just as described.

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  • Anonymous

4 out of 5 eggs

Excellent, professional service.

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Seller Profile: MemoryMasters