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Seller Profile: MITXPC

MITXPC

Located in the Silicon Valley, with access to the latest-and-greatest tech, we specialize in servers and small-form factor computers for embedded applications and vertical markets. We have been serving the hardware-computing market for over a decade, going strong, so let our experience work for you. Whether you are an individual, SMB or large corporation, we look forward to working with you to cover the needs of your project and you'll be sure to have our full attention and support. Thanks for stopping by!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from MITXPC
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. MITXPC will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 168 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Vince

4 out of 5 eggs Great Customer Service

The server was properly described and brand new. It actually was delivered earlier than planned.

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  • Anonymous

4 out of 5 eggs

It's been two weeks since you said it was delivered and I still do not have it or any resolution on the matter.

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  • Anonymous

4 out of 5 eggs Seller delivered product as described

I needed these two Dynatron A14 CPU coolers for my dual socket SuperMicro motherboard with two AMD G34 CPU's. The coolers are much more quiet than what I had in there, and that is due to the heatsinks being larger. Since I use this machine in my house, having the noise level down has been awesome. Thanks for the quick shipping, and awesome product!

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  • Glen C.

4 out of 5 eggs

Reading the reviews regarding space management inside the case, and also the points about the cables being too long really did help me decide to buy this (I was only using one drive, and didn't need all the cables inside) Those weaknesses in the case aside, it does exactly what I need at a good price.

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  • Brad H.

4 out of 5 eggs Good Customer Service

My order was missing an item. I contacted customer service and I had it in hand two days later. I would definitely buy from them again.

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  • Aaron P.

4 out of 5 eggs Excellent service and price

I have already sent out my purchase order to coworkers as a recommendation. Everything arrived quickly and was the ideal "simple" transaction.

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  • Anonymous

4 out of 5 eggs one of the best shops to make business with

in the last few months I have ordered components for multiple projects from MITXPC. great prices, great delivery times and great communication they have.

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  • T. J.

4 out of 5 eggs Good honest replies.

I bought this SSD because this seller made me feel they would stand behind it, that is important to me.

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  • Larry S.

4 out of 5 eggs MITXPC delivered quickly - ahead of projected.

The product I purchased has several connector options which this seller described accurately, other sellers did not. The product was exactly as I expected.

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  • Gregory M.

4 out of 5 eggs Good Seller, would recommend.

Bought 2 CPU coolers but ordered the wrong ones. Didn't see that these were narrow and not what I needed. They issued a RMA without fuss and let me know my error (it was). Very friendly and professional.

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Seller Profile: MITXPC