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Seller Profile: MKTLLC-Business

MKTLLC-Business

MK Trading LLC is an independent global distributor of computer components and systems to the world's leading manufacturers as well as end-users in the areas of central processing, memory, storage, networking, multimedia, software, audio, video, optical, and personal computing. Our customer first approach is supported by our flexibility to source across component families, our market and product knowledge, and our unparalleled commitment to quality. As a Microsoft Registered Refurbisher we have years of experience professionally refurbishing computers and servers using data security, environmental and sustainability best practices, and compliance methods. MK Trading LLC maintains the highest quality standards in the industry and provides secure sourcing, extensive testing, and rapid delivery. We never promise more than we can deliver, and we always deliver on our promises.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 15.00%

RMA Policy

ALL CONFIGURED SYSTEMS AND WORKSTATIONS INCLUDE A 1 YEAR LIMITED WARRANTY FOR PARTS AND LABOR UNLESS OTHERWISE STATED

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from MKTLLC
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested wihin thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, MKTLLC will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. MKTLLC will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 2 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Adams Maintenance Se

4 out of 5 eggs exceed expectations

Great Customer Service, by far the best experiences we have received from any vendor on New Egg, Fast Shipping product arrived within 4 days after placing the order.

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  • Payvand Pajoohi

4 out of 5 eggs Great Customer Service

I had called the seller to see if I could pick up the item since I lived close to their HQ. They didn't mind and refunded my shipping costs. The server was in great shape and I am already running it flawlessly! Thank you!

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Seller Profile: MKTLLC-Business