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Seller Profile: ModMyMods

ModMyMods

ModMyMods began as a small company in Fairport, New York in 2015. Four industry employees teamed together to bring the community the best and highest quality watercooling store possible. Our staff has over 30 years of combined experience with a personable customer service team that is already well known in the industry.

ModMyMods offers the highest quality watercooling products and stands behind them with industry-leading customer service and support. By seeking only the best modification products, we aim to not only assist, but also inspire liquid cooling enthusiasts worldwide.

With your support, the loyal community that's gotten us this far, ModMyMods will continue to grow and offer more products and services than ever before!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

ModMyMods Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from ModMyMods
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by ModMyMods
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, ModMyMods will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by ModMyMods.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. ModMyMods will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 1080 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • ALEXANDER K.

4 out of 5 eggs

Arrived as described and works for my 10 year old motherboard to control multiple fans with limited BIOS options.

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  • jenen s.

4 out of 5 eggs Top notch company

Shipped clean across the country in less then a week and price was less then any one else would

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  • Anonymous

4 out of 5 eggs Good Quality G1/4 Pass-Thru Fitting For Water Cooled Builds

The Alphacool is similar in quality, compared to EKWB pass-thru fittings. The EKWB is a bit higher quality overall. Haven't had any problems with leaks in long term use, when installed correctly. Biggest problem is locating these fittings in stock. Alphacool is more or less out of the water cooled business and EK only manufactures in small quantities. Somewhat specialized item with a limited market.

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  • Kxrben t.

4 out of 5 eggs sent 100% legit thermal grizzly

sent me real therm. grizz. thought fs it would be fake, but the code checked out and my 5ghz OC doesn't get past 59c

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  • Anonymous

4 out of 5 eggs Happy

would buy again

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  • Anonymous

4 out of 5 eggs Buy a box to ship in!

The "box" that arrived was almost entirely wrapped in tape, and the "box" itself was about 3 independent pieces of cardboard, most were former Fritos boxes. Everything fit neatly into the shape, so the box arrived in good condition, but it was obnoxious to get inside of it.

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  • pioneerisloud

4 out of 5 eggs Very very happy with cables!

Ordered some other used site molex splitters for some vintage builds, and turned out those had a plug on each and every one wired BACKWARDS. Ugh. Killed some really old rare gear too. The guys at modmymods hooked me up with some fantastic splitters AND extensions. Got everything in, and now I get to play doctor and see what all has failed. The splitters AND extensions both I bought from them are absolutely fantastic, I would definitely do business with them again! On newegg or their own storefront. They even offered via email to FIX my 50 busted other store splitters! Kinda why I brought that up. :) Thank you modmymods!

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  • William M.

4 out of 5 eggs Good company

Item exactly as depicted. Item shipped faster than expected! No problems at all, great company.

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  • Milo H.

4 out of 5 eggs Overall, VERY NICE, and APPEARS TO BE HIGH QUALITY, but only time will tell

Pros: The large surface is plush, calm, and smooth. Works easily with optical and laser mice Provides space for your keyboard and makes a nice single desk greatful. Very well packaged, in a draw tight bag and then in a triangular FedEx box Cons: Ordered on a week day and paid insane amount, accidentally, for FedEx Next Day delivery (which cost nearly 3 times the price of the item AND it DID NOT ARRIVE FOR 4 DAYS (NOT COUNTING THE DAY THE ORDER WAS PLACED, THAT WOULD MAKE IT 5 DAYS AS IT WAS SET TO SHIP THAT MORNING, BUT DIDN'T), SO watch the ratings of 3rd party marketplace sellers as this is the umpteenth time this has happened. Did NOT contact seller BECAUSE Newegg appreciates my business and made a SPECIAL 1 TIME EXCEPTION to refund the shipping (please don't ask Newegg to cover things like this as they are out of their control, I only got it because I had also placed several thousands of dollars of parts orders in the past few months and I'll be back to buy more because of this outstanding treatment by Newegg, they CAN, when the circumstances are right make exceptions and help out and I am very greatful. The draw tight bag was NOT anywhere near the quality of the mat and actually tore while untying the drawstrings, good thing it's not a case or item that you would store an item in as I was a bit disappointed that it tore, as for the mat Itself, only time will tell, but so far, so good, and in the end, that is the item that was ordered so you have to roll with the punches, so to speak. Conclusion: I would have no problem ordering from this vendor again, but next time I would ensure I selected the least expensive shipping as it didn't seem to make a difference if you paid $8.99 or $46.89, the delivery time seemed to be the same. I hope this helps anyone looking for a soft, smooth, large mouse mat that works with pretty much any mouse, I haven't tried it with a roller ball mouse, if anyone even uses those anymore, but imnsure it would work well.

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  • Bobby J.

4 out of 5 eggs

Highly recommend good quality products

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Seller Profile: ModMyMods