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Monoprice
Monoprice, Inc is an e-commerce leader specializing in high quality cables, home theater & audio components, PC & mobile accessories, and other consumer electronics & IT equipment. Established in 2002 and based out of its 173,000 square foot headquarters/distribution facility in the greater Los Angeles area, the company has built its reputation over the last 10 years through positive word-of-mouth comments from its loyal customers. Monoprice consistently delivers premium quality products at prices far below other national brands in retail, and also provides unmatched customer service. Many of the company's products are produced in ISO certified facilities that maintain the highest standards for production quality and work environment. Monoprice's products have received positive reviews from several press sources, such as The New York Times, CNN, The Wall Street Journal, MSNBC, The Today Show, CNET, and Engadget, to name a few. In addition, Monoprice is a Better Business Bureau accredited business and was named an Inc 500 fastest growing company` in 2008, 2009 & 2010.
Warranty:
Monoprice will replace defective products any time during a product's specified warranty period. Our warranties vary by product. In general, we warrant cables for life and that most other products will be free from defects for one year following delivery date, with certain exceptions. Please go to Monoprice.com and review the relevant product ID page and related warranty information carefully. If you have questions about our warranties, contact us at newegg@monoprice.com
Returns and Refunds:
We value your business and want to ensure you are completely satisfied with our products. However, we understand that there are times when an item needs to be returned. We are here to assist you. Please submit any refund/replacement requests directly to Monoprice at newegg@monoprice.com or call 1-877-271-2592 with the Order Number and Item SKU.
Any purchase made through Newegg will be subject to the following policy:
For Refunds: All returns for refund must be authorized by Monoprice within 30 days of the delivery date. There is no restocking fee applied to any returned item(s).
For Replacements: Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for returns after 30 days from the delivery date have passed. Monoprice will only replace item(s) for the exact same item(s) during its warranty period. Sorry, we cannot exchange one item with a different item. The Product ID (PID) must be the same. Replacement items cannot be shipped outside the US or Canada due to customs fees that are out of our control.
Out of Stock or Discontinued Items: If you return a product for replacement and it is Out of Stock or Discontinued when the item is received, you may be contacted by the Monoprice Returns team and offered a suitable replacement or option for a store credit.
All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please use the label provided when your RMA is issued.
Monoprice.com is not liable for packages that are lost in transit. It is highly recommended that you use a trackable shipping service when you send back your merchandise.
Monoprice's Privacy Policy:
Monoprice respects your privacy and takes great care to safeguard any of your information in our possession. We're aware of the trust and confidence you demonstrate when shopping with us and we promise to treat your information with the utmost respect and sensitivity.
Our Privacy Policy is subject to change over time and the use of information which we gather now will adhere to our most updated policy.
Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
RMA Policy
Monoprice Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Monoprice
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Monoprice
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Monoprice will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Monoprice.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Monoprice will refund back to your method of payment.
Restocking Fees and Return Shipping Labels:
Monoprice can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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- Seller Profile: Monoprice
