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Seller Profile: Nettradez

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

Here Are Some Important & Helpful Guidelines on Returns:
* Always email us first if you have a problem on sales@nettradez.com
* Always be sure to report your problem within 24 hours of receiving the item in question
* Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
* Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
* Always return your items using registered courier as advised in our return authorization mail.
* Always return all original items included with the product. Missing original parts, accessories, and peripherials will be rejected for refund, and replacement, or Up to 50% of the purchase price will be refunded
* Any products returned due to buyer negligence (i.e. liquid damage, accidental damage, power surges.) will be rejected
* Upon Return if nettradez.com's serial number is missing the return will be rejected.
* Returns are not applicable for the following(software, completed services, consumable products (e.g., batteries, ink, and pens)
* Returns are not applicable for items purposely damaged by buyer
We do our best to make sure you never need to use this policy. But still for theory purpose here it is: - If an item you ordered from nettradez.com does not meet your expectations do contact us and file for the return within the return policy period of seven(7) days, and we will happily try to assist you.

We are dedicated at nettradez.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

We take stringent measures to ensure that the items delivered to you are in great condition.

Item Received in Damaged Condition / Manufacturing Defect or Wrong Item

When you register for an account on the site, make a purchase, sign up to receive promotional emails from us, or contact us for support or with questions the types of information we will collect about you includes: Your Name, Address, Phone Number, Email Address.

How We Use Your Personally Identifiable Information

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed.

When the return is approved we will express ship a replacement item at the earliest possible with no extra shipping cost to you

If the original ordered item is no longer possible then we will request you to choose an alternate item of similar make(i.e. a Laptop for a Laptop) within $50 dollars of the original item's purchase price, and express ship the same to you with no extra shipping cost to you. And possible return of the alternate item will be subject to the first item's purchase price in the chain. We will communicate with you about your wishes to make sure you will be happy with the exchange.
If you do not want any alternate item then we will refund you 100% within 7 days and 75% refund within 30days of contact.
Or any other amicable resolution as mutually agreed with you.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 361 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Sara M.

4 out of 5 eggs

Great Pc for work and home

0 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs The fastest delivery I had and the computer meets the needs

Highly recommend. This Panasonic is perfect for the day-to-day activities that my employees have. Got it super fast and in great condition.

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  • Anonymous

4 out of 5 eggs Delivered on time

Will buy again

0 out of 1 people found this review helpful. Did you? Yes No

  • Jim

4 out of 5 eggs Terrible seller, paid for 3 day shipping its been almost 3 weeks nothing

They dont respond when they say they will, dont ship when they are supposed to. Worst Seller on NewEgg

3 out of 3 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Excellent

Very detail information and excellent customer skills

0 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Great seller

Always buy from them

0 out of 1 people found this review helpful. Did you? Yes No

  • Marc T.

4 out of 5 eggs Problem with Item was resolved very professionally

Based on my experience I would definitely recommend this seller. Initially my item wasn't immediately shipped because the staff discovered some damage to the item I bought that wasn't previously known. The staff called me 3 times to discuss my options and they found a solution to fit my needs. There was a slight delay in the shipping because of this, but once a replacement item was acquired, they shipped it immediately and I had it the next day. This could have gone a lot of negative ways, but the clear communication, diligence of the staff and their friendly professionalism made it a good experience.

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  • Rayden

4 out of 5 eggs Pleasantly Satisfied

Purchased a computer from these guys for a school project as it was the least expensive here and I have been pleasantly satisfied throughout my entire experience. Ordered on the 8th and I got it on the 11th even though Newegg said my ETA was 5-9 days, so that was a pro. It was packed pretty well in my opinion and most important of all, the computer works well for what I need it to do and looks good too. After the whole Newegg thing happening online, I was a bit skeptical purchasing, but the entire experience was great so I whole heartedly recommend!

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  • Raymond E.

4 out of 5 eggs good seller, a little slow on the response time

the information provided y the seller was accurate and helpful. I took off one egg because they were not always quick to respond to questions.

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  • Anonymous

4 out of 5 eggs Great customer service!

Seller was very fast with responses and actually upgraded me for no charge as the product I ordered was out of stock!

1 out of 1 people found this review helpful. Did you? Yes No

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Seller Profile: Nettradez