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Seller Profile: NewPanda Tech

NewPanda Tech

with many years of production and market developing experience, our products all feature novelty style, fashion taste, high quality and competitive price.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

All returns must include the following or it will be rejected and returned back to you at your cost:
• Product purchased from our Newegg Marketplace store ONLY
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial# intact on product and on retail package (Proof of Purchase)
• Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 138 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

Very long shipping and processing time

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  • Anonymous

4 out of 5 eggs Great Seller

Low prices, convenient shopping, reasonable shipping time, and great product.

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  • christopher r.

4 out of 5 eggs Not delivered when promised

I had to track down through emails where my package was located. They told me it was delivered about a month before I received the product. After 3-4 email exchanges, by magic, the part was delivered by USPS.

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  • Anonymous

4 out of 5 eggs Suspicious taking

Original item was never delivered. Seller sent a second shipment despite my asking instead for a refund of shipping. Seller originally declined refunding shipping despite being 3 weeks past the longest expected delivery date (50+ business days when delivery was supposed to be 8 to 30 business days). I had requested refund of the shipping instead of sending another package as I have no need for more than what I ordered. I had to contact multiple times and report this to newegg support before the seller finally refunding shipping. According to usps tracking, the original shipment still has not arrived in the US, now 2+ months past when I ordered it.

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  • Jason P.

4 out of 5 eggs Item still hasnt arived at dhl for delivery

I really needed these for a family project and its looking like i will never recieve them.

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  • Matthew M.

4 out of 5 eggs Still waiting

I can't rate this product because it takes a month or more to get stuff and im still waiting . I don't understand why it takes 2 weeks or more to even be delivered to china's post. I understand the transit time.

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  • Anonymous

4 out of 5 eggs strange tracking number..

Tracking system did not work - was not sure if items would be delivered at all

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  • Bryan A.

4 out of 5 eggs Great fun! Perfect.

Ordered and in a short time I had RGB rings of light! Lots of fun.

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  • Evan K.

4 out of 5 eggs Wow this package took a long time to arrive

I ordered the part, waited for it to arrive. Got tired of waiting ordered it again from a different site. Finished the project. Forgot I ordered the part of Newegg, and then weeks later it arrived wrapped in so much tape that I spent 10 minutes trying to open the box...

NewPanda Tech Response:

[Delivered] Your Package has been Delivered, In/At Mailbox in the timeframe Dear Evan, Thanks for buying this part from our store. This order has been shipped on 2019-06-06 and delivered on 2019-06-21 (In/At Mailbox). It matches the shipping service you selected: [Shipping Service] International Economy Shipping(8-15 business days) [Expected Delivery] 2019-06-18 to 2019-06-27 (delivered on 11th working day) Sorry to know it wrapped in too much tape and have to spend 10 mins to open the box, please understand that we have to pack every package very carefully to protect the item from water, dust and other possible damage during the shipping. Any question, please feel free to contact us. Thank you and have a nice day, Max

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  • Brian M.

4 out of 5 eggs unobtainium at great price!

bought rare pi-cam to C-mount adapters. They arrived at predicted time, packed well. I'd recommend 1PandaTech.

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Seller Profile: NewPanda Tech