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Seller Profile: NexusPoint

NexusPoint

Welcome to NEXUSPOINT STORE, your go-to destination for products that elevate your workspace, where ergonomic comfort meets reliable power.

What We Offer

Category What You'll Find
Ergonomic Chairs Designed for all-day comfort, lumbar support, adjustable armrests, breathable mesh, perfect for home office, gaming, or professional workspace
USB-C Chargers High-speed GaN chargers, multi-port adapters, and fast-charging solutions for laptops, tablets, smartphones, and more. Why Choose Us

Comfort First Our chairs are built to support your posture and keep you productive all day

Power You Can Rely On High-quality USB-C chargers with advanced safety features and fast charging

Versatile Compatibility Works with PC, Mac, gaming consoles, smartphones, and home office setups

Quality Assured Every product is carefully selected from trusted manufacturers

From the perfect chair that keeps you going, to the charger that keeps your devices powered, NEXUSPOINT STORE has you covered.

NEXUSPOINT STORE Sit Better. Charge Faster. Work Smarter.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy

poliothrix0 Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from poliothrix0
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by poliothrix0
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, poliothrix0 will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by poliothrix0.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. poliothrix0 will refund back to your method of payment.

Restocking Fees and Return Shipping Labels:
poliothrix0 can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

3 out of 5 eggs Based on 2 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Matthew W.

4 out of 5 eggs Delivered to wrong address

NexusPoint apparently used incorrect information on the shipping my order, as when I tried to file a claim with FedEx my house number (the house number on the order) did not match the information FedEx had from NexusPoint. This means that I could not even file a claim of a missing package with FedEx, and my shipment is truly lost. Will never order from NexusPoint again, managing the correct address is very basic expectation of a shipper.

NexusPoint Response:

We are very sorry—after reviewing your case, we have confirmed that our warehouse made an error when entering your shipping address. This was our mistake, and we sincerely apologize for the significant inconvenience and frustration this has caused you. If you still have not received your order, please go ahead and request a refund. We will issue you a full refund. You can submit a refund request through the platform, or contact our customer support team directly for assistance. Your feedback is extremely important to us. We have already reported this issue internally and will be strengthening our address verification process during order fulfillment to prevent similar issues from happening again. Once again, we apologize for this unpleasant experience, and thank you for your patience and understanding.

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  • Anonymous

4 out of 5 eggs Shipping was on point

Arrived way earlier than I expected. Does the job, happy with it.

NexusPoint Response:

Love to hear it! Early arrival + works as expected = that's the goal. Thanks for the great review!

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Seller Profile: NexusPoint