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Seller Profile: Official HP Store

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Official HP Store Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Official HP Store
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Official HP Store
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Official HP Store will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Official HP Store.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Official HP Store will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 145 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Gordon F.

4 out of 5 eggs Everything Went Well

At first I thought that there was going to be a problem as I had received an email stating that the order was going to be delayed. I was getting ready to cancel the order when I received another email stating that the order had shipped. I received the computer 2 days later so all in all everything went better than expected.

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  • Anonymous

4 out of 5 eggs No accountability for inaccurate listing

Seller sent the wrong items, and blamed someone else for modifying their listing. Probably not going to shop on Newegg again, and certainly not from the HP store

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  • Anonymous

4 out of 5 eggs Scammed

This was advertised as a laptop but sent an ink cartridge..... Falsely advertised as computer.

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  • Anonymous

4 out of 5 eggs False advertisement. Fraud scam. Happened before. Has picture of laptop, text says laptop delivered but seller sent ink cartridge instead.

Stay away from this seller. Fraud, doesnt send correct item.

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  • Anonymous

4 out of 5 eggs Terrible customer service

I purchased a laptop from the seller and they sent me an ink cartirdge. When I inquired as to why I didn't receive the correct item they never responded...then NewEgg tells me that it was seller error. I am not sure about you, but when I make a mistake running my company, I fix it. I am terribly disappointed.

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  • Anonymous

4 out of 5 eggs DO NOT BUY - SCAM - Seller is selling HP PRINTER INK

The seller is purposefully displaying the TITLE of the product and IMAGE of the product as a LAPTOP computer. THIS IS NOT A LAPTOP COMPUTER, DO NOT BUY. THIS IS A SCAM! READ THE DESCRIPTION: Magenta Red INK!

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  • Anonymous

4 out of 5 eggs

Fast and easy to buy the item.

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  • Upset Customer

4 out of 5 eggs False Advertisement

They did not send me what I ordered. False advertisement. Company won't contact me. Don't buy from this seller. Poor customer service. Picture of product was not what they sent.

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  • Anonymous

4 out of 5 eggs False advertising

I order the hp pavilion 17.3 inch Full HD IPS touchscreen(1920x1080) Qard-Core i7-6700HQ 2.6GHz 8GD DDR3L 1TB HDD laptop but received a Magenta 910 Printer cartridge instead. Blatant false advertising. Do not buy from this seller. They're not even actual HP employees. This account should be banned from Newegg.

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  • Anonymous

4 out of 5 eggs New desktop

Received my new desktop as ordered. No issues with shipping. Setup was easy. Working fine.

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Seller Profile: Official HP Store