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Seller Profile: ORICO Official Store

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy

We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

All returns must include the following or it will be rejected and returned back to you at your cost:
• Product purchased from our Newegg Marketplace store ONLY
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial# intact on product and on retail package (Proof of Purchase)
• Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


5 out of 5 eggs Based on 9765 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Anonymous

4 out of 5 eggs Clear Plastic SSD Enclosure

Great quality and price, works fine.

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  • James W.

4 out of 5 eggs It's a USB drive that's reliable and inexpensive

Arrived pretty fast and works as advertised.

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  • Anthony S.

4 out of 5 eggs Great product

Works as it should. Great price.

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4 out of 5 eggs Orico 2.5 inch SSD case.

Item exactly as described, prompt shipping. nice product. good price Would buy again. Recommended 5 stars

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  • Screenerx

4 out of 5 eggs Good service

I would recommend this seller. The package was going to be delayed and I was advised of this. I never felt the need to contact the seller about it. It arrived at the new date no problem.

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  • Steven L.

4 out of 5 eggs Good stuff

Good product, good price. Timely delivery.

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  • Thomas J.

4 out of 5 eggs Very Good

Item arrived early and was in good shape.

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  • Anonymous

4 out of 5 eggs 64 Gb Thumb Drive

I purchased these to put music on for our car stereo, however they must be to large for the system to read ? But they are 64 Gb and are as advertised, no problem that i know of , they just are not being read by the stereo , no problem with computer desktop or laptop

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  • David G.

4 out of 5 eggs Good at working with problem

Received bad item and they made return easy and fast. Shipped bad item back and they sent out the new item.

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  • Anonymous

4 out of 5 eggs

The enclosure is smaller and thinner than my portable Seagate HDD I having. I can put it in my shirt pocket. The problem is that it shipped w/o a cable type-C to USB 3.0 as descibed. It's no big deal, I have another one laying around

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Seller Profile: ORICO Official Store