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Seller Profile: Oyen Digital LLC

Oyen Digital LLC

Oyen Digital is an innovative developer and manufacturer in the storage industry, specializing in external solid state and conventional hard drives for videographers, independent filmmakers, professional photographers, and many other industries. We are dedicated to developing ground-breaking storage products using our extensive knowledge and experience in audio/video production and mass storage. Founded in 2005 and headquartered in Oakdale, Minnesota, we have established a reputation for high quality products and exceptional customer service.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy

Products sold by Oyen Digital are covered by a Standard Return Policy. If you are not completely satisfied with your purchase, the item may be returned within 30 days of the original invoice date. All returns require an RMA (Return Merchandise Authorization) number obtained by contacting our RMA department. All original equipment, manuals, cables, and packaging must be returned in order to process your RMA. Physically damaged items cannot be returned. The customer agrees to pay all shipping charges for the returned item. A replacement or refund will be issued after we receive the item. The original shipping and handling charge is non-refundable for non-defective items that are returned. A ten percent (10%) restocking fee will apply to non-defective products that are returned.

In addition to the Standard Return Policy, all Oyen Digital items include a manufacturer's warranty. Review our full warranty policy for information regarding warranty terms and conditions.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 136 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • William Hinton

4 out of 5 eggs Product Support

I have contacted this seller with questions twice. Both times I was treated with respect. There team listened to my questions and provide me with both an answer and a conversation on my expectations while using their product. I found this process fits my style of dealing with support staff to be very effective.

1 out of 1 people found this review helpful. Did you? Yes No

  • Steven B.

4 out of 5 eggs

There was some off gassing, the smell went mostly away shortly.

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Very good

I would recommend this seller as the product was as described and quicker delivery than promised.

1 out of 1 people found this review helpful. Did you? Yes No

  • Philip A.

4 out of 5 eggs Good seller I have used them more than once.

They ships good as advertised gear that works and is on time. I very likely will use them again.

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Mixed experience while purchasing

The seller started by communicating well but the shipping estimate was incorrect and the tracking number was also not correct causing confusion because of "glitches". Ultimately the product was good but communication could have been better.

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  • Jim M.

4 out of 5 eggs

Delivered great product right on time.

1 out of 1 people found this review helpful. Did you? Yes No

  • Quentin K.

4 out of 5 eggs Superb customer service

I had a problem with this drive mounting on my Mac after putting a lot of data on it. -called into support and they were excellent. We quickly resolved the issue. (put the drive in default ExtFAT format onto a Windows machine and run disk repair). FYI for future drives that I purchase that will be exclusively utilized on a Mac, I will run disk utility on the new drive, erase the drive, and format it to Mac journaled...

1 out of 1 people found this review helpful. Did you? Yes No

  • johnie c.

4 out of 5 eggs

great service fast shipping hard drive went into my ps4 slim no problems

1 out of 1 people found this review helpful. Did you? Yes No

  • Carlos A.

4 out of 5 eggs Still an awesome brand of external enclosures.

Currently own a Firewire B/esata enclosure and now this USB 3.1 They perform as they should. Both work perfectly on any distribution of Linux, in my case Debian/Arch Rugged built and to last. Keep it up Oyen Digital!!!!

1 out of 1 people found this review helpful. Did you? Yes No

  • Louis S.

4 out of 5 eggs Solid State Dependability

SSD's are the most secure storage out there these days. This one is big enough to store my photo's and travel documents. It is a solid purchase for me.

1 out of 1 people found this review helpful. Did you? Yes No

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Seller Profile: Oyen Digital LLC