Home
Home > 
Seller Profile: Ozeal Electronics

Ozeal Electronics

Ozeal was established to provide consumers the chance to benefit from amazing deals on: new, and used products from the nations manufacturers. Manufacturers provide products directly to Ozeal Electronics to leverage our extensive re-marketing channels. Sealed product is instantly made available to you for immediate purchase. We also offer a 30-day return to ensure a great buying experience.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

If you experience a problem with any items purchased from us and wish to return them, please follow the instruction in the order to return the items.In general, shipping fee is not refundable, and the buyer is responsible for return shipping cost. Tracking and insurance are highly recommended for high value item.
Products that are physically damaged, or altered will be refused by our department.
Restocking fee (up to 15%) may be applied, depending on the returned item condition. As for general rule, consumer electronic products (laptops, tablets, phones, and toys), a full refund will be granted if the product is still sealed.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 472 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
Go
of   22
previous |
  • Anonymous

4 out of 5 eggs False advertising. 0/5 If I could rate it lower.

Reviewed on Feb 14, 2023

Misled to purchase a wrong item worth nearly 2k. I got an completely different phone from what I have ordered and from what was listed. I'm so disappointed and confused. I was at first excited thinking it was too good to be true. But as I thought... Utterly upsetting, I hope it never happens to anyone else. Please be wary or you'll get tricked into a buying a false listing.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Dishonest seller, STAY AWAY!

Reviewed on Jan 27, 2023

Ozeal Electronics created a shipping label for the product I ordered but did not even have the product in stock. When I inquired as to why it had not shipped, they tried repeatedly to have me swap out the product I wanted for a different item. I refused, but they continued this process and never shipped the product I ordered. Newegg should remove this seller. It sounds like this is a normal dishonest business practice for them.

1 out of 1 people found this review helpful. Did you? Yes No

  • Quentin H.

4 out of 5 eggs Fast and accurate turn around

Reviewed on Jan 25, 2023

I order an Xbox Series X and I received an Xbox Series X. I have no issues with buying from them again.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Liar and Thief

Reviewed on Jan 04, 2023

Do not order, this seller needs a negative star. Paid extra for shipping, not shipped on time. Cancelled ordered a day after it was supposed to ship. Got billed a week later and seller shipped anyways. Customer service would be better if they just didn't reply. Every communication I received was an argument. Stay away from this seller.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs

Reviewed on Dec 30, 2022

Product was received sooner than expected and weve had no problems with the item we purchased.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Not happy missing a game from the seller.

Reviewed on Dec 25, 2022

Definitely not.

Did you find this review helpful? Yes No

  • Luci

4 out of 5 eggs Yep

Reviewed on Dec 23, 2022

Brand new, boxed ps5 w/ controller, chargers and an hdmi cord. Would submit pics but I don't see that option. UPS had a delay on it but the seller replied promptly and cordially. Still arrived 2 weeks before Christmas so it's a win for me!

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs PS5 Modern Warfare Package deal with Ozeal Charging Station

Reviewed on Dec 07, 2022

I am actually really happy with the products I received. I am giving it a 4 stars only because they did not send the charging dock with the PlayStation until I messaged and let them know I did not receive it. They were very helpful and quick to respond and send it out. All is well and I am happy I have this on time to gift for my Son as a Christmas Gift.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Lack of Communication

Reviewed on Nov 17, 2022

Never got my product, wasnt even attempted to deliver. Newegg said I would get a new one within a day a tracking number, nothing. The seller was short with answers and no explanation. I had made other orders and UPS had delivered packages just fine. So now I have no idea what the status is, the seller says youll get a refund when we get the shipment, I just wanted the product but they cant even give me a timeline and it has already been delivered. I just wanted an explanation and options. This was not on me and I verified the address, yet seller said they probably couldnt find my address but I went in person to the warehouse and that wasnt the issue. They said the seller did something and its returned to them.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Fast shipment

Reviewed on Nov 01, 2022

That shipment product exactly as described. Thank you.

Did you find this review helpful? Yes No

of   22
previous |
Home
Home > 
Seller Profile: Ozeal Electronics