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Seller Profile: PandaTek

PandaTek

PandaTek is a professional online retailer which mainly focuses on gaming keyboards and mouse.

ABOUT SHIPPING

Orders outside US will also be 100% trackable and all international tax is covered.
**Newegg can't recognize the tracking# of part of our carrier so your order will keep showing "Packaged" but actually we has already shipped it.**
**Please track your package here. https://www.trackingmore.com/ **
If you can't track it just send us your Order# or Name of receiver we will check the tracking info for you.


ABOUT WARRANTY
We offer 90 days satisfaction guaranteed warranty which include 90 days refund period and 90 days replacement period.

Please send pictures/videos to us if the product is defective/no longer needed within the time frame.

Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs


ABOUT FEEDBACK
PLEASE CONTACT US FOR RESOLUTIONS BEFORE LEAVING ANY NEGATIVE FEEDBACK. (leaving negative feedback can't solve any problem)
We have a professional service team here ready for you.

Thank you for visiting our store!

Best wishes to you and your family.

PandaTek

Return Policy

Standard Return Policy

  • Return for refund within: 90 days
  • Return for replacement within: 90 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from PandaTek
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, PandaTek will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. PandaTek will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 610 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Ordered during holidays but item arrived in reasonable amount of time as described

Overall good experience. Shipping updates only worked once within the US, but I don't consider this the fault of the seller. When I inquired, they emailed in timely fashion to explain that the item was in customs, and it arrived very shortly after to my door.

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  • Anonymous

4 out of 5 eggs Nice customer service but package never came

My package never showed up, but the customer service has been kind and are trying to solve the issue, though they haven't yet and keep offering the same solution that does not work. I hope I get my keyboard soon because I really like this brand.

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  • Jes A.

4 out of 5 eggs On time and as described

Really happy with the keyboard. Got here on time, as described, and undamaged. Would buy from PandaTek again without worry.

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  • mohammed c.

4 out of 5 eggs

as described.

0 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs I am very shocked.

A different one was sent. Although it is described as ASA profile, The ASA LOW profile was sent. I'm really shocked.

PandaTek Response:

Dear Customer, Sorry about the wrong prduct. We will issue refund/replacement as you request.

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Sends wrong item and gives you a hard time when you try to return it

This seller PandaTek sent me a different model keyboard than the one I ordered and gave me a hard time about returning it. They even tried forcing me to pay a restocking fee which I had to ask Newegg to return. Terrible experience, do not recommend.

2 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Wrong product

Is it really that hard to send out the right product? How hard is it to choose the right box and send it to the right place? Complete unacceptable to send out the wrong product, especially when it takes one week to arrive.

2 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Everything worked.

Everything worked. Its a nice Keyboard. I like it. I would buy again.

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  • Asaf C

4 out of 5 eggs very dissapointed from the seller.

The item still didn't ship to my country this is ridiculous

PandaTek Response:

Dear Customer, Sorry about the shipping delay. Package has arrived your country. Customs clearance is really slowin Israel these days. 2021-10-28 22:26 Pre-Clearance process 2021-10-21 07:45 Flight arrives, waiting for customs clearance, Flight arrives, waiting for customs clearance

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs

Item was slightly late but the seller communicated that over chat. The keyboard was well packed and worked right out of the box after opening.

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Seller Profile: PandaTek