Home
Home > 
Seller Profile: Partaker Mini PC's Marketplace

Partaker Mini PC's Marketplace

Inctel Technology Co., Ltd., established in 2012, is headquartered in Shenzhen, a pioneering special economic zone at the forefront of China's reform and opening up. We proudly introduce our registered brand, Partaker, a comprehensive enterprise encompassing trade, production, and resource optimization. Partaker's core expertise lies in R&D, design, production, manufacturing, and sales.

Specializing in the development and manufacturing of fanless mini PCs, industrial computers, industrial touch panel PCs, embedded fanless computers, firewall appliances, network servers, motherboards, aluminum chassis, and more, Partaker also offers OEM and ODM services tailored to client needs.

Our products have found widespread application in diverse fields, including energy, medical, education, telecommunications, multimedia, network security, transportation, finance, electric power, environmental protection, and automation equipment.

Our Aim is to emerge as a leading company in the Mini PC field, a mission we pursue with relentless dedication.

Leveraging our strong capabilities, competitive pricing, exceptional service, and extensive R&D and manufacturing experience, we have forged long-term partnerships with numerous renowned companies. Our products are exported globally, with our OEM and ODM business extending to Southeast Asia, the Middle East, Europe, America, South Africa, and other overseas countries and regions.

For more assistance:
Phone Number: +86 13713916024
Email: sales@inctelpc.com

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy

Partaker Mini PC's Marketplace Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Partaker Mini PC's Marketplace
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Partaker Mini PC's Marketplace
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Partaker Mini PC's Marketplace will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Partaker Mini PC's Marketplace.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Partaker Mini PC's Marketplace will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 33 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
Go
  • Anonymous

4 out of 5 eggs Great Provider

Great provider! Fast shipping and excellent service.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Arrived Dead On arrival, won't power on.

Partaker's excuse for not exchanging the item is "It was working when we shipped it". Maybe they booted it up once, and since it booted, they shipped it. But OUT OF THE BOX the item won't power on - no power light, no nothing. They are trying to say I have a bad monitor however, the Monitor works FINE with every other PC I plug into it, including another Partaker. As a former Laptop test engineer for NEC AND a former software architect, I know the problem is with the PC. DO NOT BUY PRODUCTS FROM THIS SELLER - THEY DO NOT HONOR THEIR WARRANTY.

Did you find this review helpful? Yes No

  • Jack M.

4 out of 5 eggs Bad seller

Warranty is not honored by this seller.

Did you find this review helpful? Yes No

  • Anonymous

4 out of 5 eggs Met all my expectations

I ordered a mini PC from Partaker. It shipped from Hong Kong and arrived on the day that was promised when the order was placed. The PC was packaged well and arrived without any damage and exactly as expected.

Did you find this review helpful? Yes No

  • James Meredith-Campellone

4 out of 5 eggs Not the fastest service, and unfair return practices

I purchased two mini-PCs from this seller, which had embedded graphics. The graphics were supposed to work according to a standard benchmark for Intel UHD graphics, however the video performance was abysmal. Totally unusable for my needs, despite having a Core i9 processor. The units were re-packed and returned within 60 minutes of receiving them. They were returned for the reason of "not as expected, poor performance" - however this seller STILL charged me a $251.10 restocking fee. This is unbelievable, since the return was for performance. Very disappointed and would never, ever recommend this seller.

1 out of 1 people found this review helpful. Did you? Yes No

  • Tamer Z.

4 out of 5 eggs Was apprehensive but quickly became pleasantly surprised...

So, when I first ordered from Partaker; I thought that my equipment would take a long time to arrive and that communication with customer support would be cumbersome. That is what many others suggested. I was very pleasantly surprised. I thought the i9 NUC that I ordered would arrive in 2 weeks or so; but it arrived extremely quickly and was here with 4 days. Usually, with distant sellers, they tend to be just hardware dumps and lack in customer services as they just buy bulk and sell cheaply. Again, I am very happy to say I was very satisfied with the customer services. First I bought an i7 model and then decided to change to an i9 model. I contacted their support and they resolved that issue quickly. The second communication with them was to ask for no OS installed and again, they complied and were very actively interactive. Most emails back and forth were within hours of each other. I will keep this reseller on my list of people to go to in the future.

Did you find this review helpful? Yes No

  • Larry H.

4 out of 5 eggs Mini PC

Perfect for what I use it for

Did you find this review helpful? Yes No

  • Robert P.

4 out of 5 eggs

Very quite operation. Easy to install and configure. I use this computer to dual boot Windows and Linux Mint. Works like a charm.

Did you find this review helpful? Yes No

  • Randy R.

4 out of 5 eggs Very fast shipping

The unit works very well from setup onward. Very nice product!

Did you find this review helpful? Yes No

  • Masood A.

4 out of 5 eggs Excellet

Thank you for your support!

Did you find this review helpful? Yes No

Home
Home > 
Seller Profile: Partaker Mini PC's Marketplace