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Seller Profile: Price Right Computers

Price Right Computers

*Note to the consumer:* Dear valued customer, we understand any concerns with some of our reviews. Like the rest of the world, 2020/2021 was a rough year, with supply shortages, health concerns with staff, and high demand for products. We're a small established business for over 20 years. In April 2020 We had just moved into a new office, had no internet/phone infrastructure, and a load of work orders that fell behind as it took 3 months to get fully set up. We take full responsibility; new systems have been implemented as a result of this and hope to one day we'll earn your trust, which we strive to acquire from all our customers.


*ABOUT:* Price Right Computers sells refurbished off-lease desktop computers, laptops, monitors, computer peripherals, and other electronics at a fraction of retail prices. Our qualified staff inspects and grades every product we sell. Price Right Computers has the knowledge and expertise (and of course the right price) to help you with all of your computer and electronics needs! Feel free to contact us at (855) 716-9400, or email us at Ne.sales@pricerightcomputers.com

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy

Price Right Computers Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Price Right Computers
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Price Right Computers
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Price Right Computers will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Price Right Computers.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Price Right Computers will refund back to your method of payment.

Restocking Fees and Return Shipping Labels:
Price Right Computers can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 823 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Service above and beyond the normal.

Reviewed on Sep 24, 2026

I would recommend a purchase from Price Right Computers, because they actually had a real live customer service agent reach out to me and leave voicemails and emails about my order. When one of their products was out of stock they had offered to give a free upgrade. The order didn't break stride at all, it was shipped immediately after my approval. No complaints whatsoever. Definitely appreciate the extra attention AND not cancelling my order, in fact making my order even better. Price Right is good!

Price Right Computers Response:

Really appreciate you taking the time to share this. We’re glad we were able to find a better option, and even happier that the upgrade and communication made a difference. Thank you for giving us the opportunity to take care of your order!

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  • Christopher R.

4 out of 5 eggs

Reviewed on Aug 25, 2026

This is the second time I bought this same monitor from this seller. I have a dual monitor setup and the second monitor died on me. I'm now using two refurb monitors purchased from this seller and they're both great. In fact I'd go so far as to say this monitor is even better than the first one I bought. The packaging was even better as well. I would have no hesitation on purchasing a product, new or refurb, from this seller in the future.

Price Right Computers Response:

Christopher, thanks for coming back to us for your second monitor! It’s great to hear both units are working well together and that the condition and packaging met your expectations. We really appreciate the repeat business and hope to help you again in the future.

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  • GJ

4 out of 5 eggs I deeply regret this purchase. Terrible all the way through.

Reviewed on Aug 05, 2026

I would not recommend this seller to anyone, not even people I don't like. TL,DR: Poor quality control, poor customer service, overall one of the worst online purchase experiences I have had. First, I ordered a laptop boasting satisfactory specs for my use case. I specifically want a HDD instead of SSD, and I require an optical drive. About a week after I placed the order, I got a phone call from a PRC rep telling me that they don't actually have the computer they sold me. After some back and forth, we agreed on some modifications to the order and I was back on track to get an old laptop with an HDD and an optical drive. About three weeks after I placed the initial order, I finally received my refurbished laptop. It worked fine for the first hour or so, then it started having some trouble detecting the boot device. I tried all the usual troubleshooting to no avail. When I opened the case to reseat the HDD, I discovered that two of the 5 case screws were missing, and there was no HDD caddy. One of the cool things about PRC support is that you'll be lucky to get one email a day, and they are only available during business hours, and never on the weekend. Evenings and weekends are when most folks have time to deal with this sort of hassle. I returned it, of course, and then spent almost another week and a half trying to get any information. I had neither my money nor the laptop I purchased. Finally, well over a week after I returned it, I have been granted a partial refund. I spent about 12 hours trying to troubleshoot this stupid thing, and another couple hours with support chats. This was a colossal waste of my time and resources. Because of this transaction, I will be hesitant to ever buy anything on Newegg again. I bet there's a place in my town (and yours!) that can offer a similar product with way less hassle and nonsense.

Price Right Computers Response:

Graham, we respect your right to share feedback, but your review omits important facts and contradicts the documented order history. You placed this built-to-order purchase on Sunday, July 5. This model is available in more than 60 configurations, which is why our listing states a 2–4-business-day processing time. On July 9, within that period, we contacted you because components for the selected E5430 configuration were backordered. We offered a newer E5450 with either a faster 256GB SSD, a 1TB HDD, or cancellation with a full refund. These were optional alternatives—not demands. Because you did not respond to our July 9 email, we called you July 10 to prevent further delay. You told our representative to “get to the point” and then raised your voice over the 256GB SSD option. The SSD was only recommended because it performs much faster than a mechanical HDD. The 1TB HDD and cancellation remained available. During that call, we first learned that a built-in DVD drive was required. Because the E5450 did not include one, we offered an E5440 with a DVD drive. On July 13, you approved it in writing: “Yes, that should be just fine. Please proceed with the order.” We ultimately shipped it with 16GB RAM and a 2TB HDD at no additional charge. Your review says delivery took “about three weeks.” The laptop was delivered July 16—11 calendar days after the Sunday order, three days after your approval, and four days before your selected July 20 delivery deadline. Your statement that customers are “lucky to get one email a day” is also contradicted by the record. You reported the boot issue at 4:04 p.m. Friday, July 17. We responded at 4:31, 4:46, and 5:04—three responses within one hour. When you requested a return Monday evening, July 20, we provided Newegg’s prepaid-return instructions the following morning. Most importantly, you never disclosed during troubleshooting that Linux had been installed alongside Windows in a dual-boot configuration. Changes to operating systems, partitions, bootloaders, or BIOS settings are directly relevant to a “no bootable device” error. Instead, the issue was presented as a spontaneous hardware failure, while you declined to provide the BIOS photos requested by our technicians. You also stated that you were not a technician and did not purchase the laptop “to repair and flip,” yet you opened the laptop and installed another operating system. Your review alleged that two screws and the HDD caddy were missing, but those claims were not disclosed during our support exchange. Our return inspection instead documented an altered dual-boot system and one missing bottom screw. Because the laptop was returned altered, we appealed the defective-return classification. Newegg reviewed our evidence and approved the return rejection. The refund was not arbitrarily withheld; the altered return was undergoing Newegg’s formal review. We accommodated your DVD-drive requirement, doubled the approved storage, delivered early, responded within minutes, provided relevant assistance, and supplied a prepaid return. We regret that the transaction did not meet your expectations, but an accurate account must also include your approval, the actual timeline, your undisclosed modifications, and the altered condition in which the laptop was returned.

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  • Anonymous

4 out of 5 eggs No Smart Card Reader out of box

Reviewed on May 14, 2026

Separate install required for smart card reader. 1x RAM slot available for upgrades up to 40GB.

Price Right Computers Response:

Thanks for the feedback on the ThinkPad T14 Gen 1. We appreciate you pointing out the RAM configuration and smart card reader setup for anyone considering the same model. Glad the system otherwise earned a 4-star rating, and we appreciate your business!

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  • Anonymous

4 out of 5 eggs Everything I wanted

Reviewed on Apr 21, 2026

Really fast, a pleasure to be using; overall great condition. No complaints whatsoever. Great buy.

Price Right Computers Response:

Thank you! We’re glad the system arrived in great condition and is working well for you. We really appreciate the feedback and your business.

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  • Anonymous

4 out of 5 eggs BAIT & SWITCH!!!

Reviewed on Mar 19, 2026

These guys advertised a fantastic deal on a class-B refurbished laptop with 64GB onboard. After hours of comparison-shopping on Newegg, I decided their offer was the best deal and bought it. The next business day, they contacted me to tell me that because of worldwide demand, they just couldn't give me 64GB, so they offered me the same system but with 32GB and a warranty(that I had already purchased). If there was an option for a ZERO rating (instead of 1 star), that would be my choice. To heck with these guys, they don't belong on Newegg's vendor list.

Price Right Computers Response:

Hi Reed, We understand your frustration and appreciate the opportunity to clarify. The system you ordered required a specific 64GB configuration that became unavailable at the time of processing due to supply constraints. Rather than shipping a different configuration without your approval, we reached out first with an alternative option. At no point were any changes made to your order without your consent. When we were unable to fulfill the exact configuration requested and no suitable alternative was accepted, the order was canceled and no charges were processed. We always aim to be transparent and provide options before proceeding with any changes. – Price Right Computers

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  • Anonymous

4 out of 5 eggs Fast shipping

Reviewed on Mar 03, 2026

My refurbished laptop looks brand new.

Price Right Computers Response:

“Looks brand new” is always great to hear on a refurbished system! Thanks for giving us a chance, and we’re glad you were happy with the condition of the laptop.

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  • Samuel I.

4 out of 5 eggs Always satisfied with newegg prices and products

Reviewed on Feb 17, 2026

I've ordered multiple computers from newegg.com and ALWAYS been pleased with the products as well as the fast shipping. I highly recommend them for the products you're looking for.

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  • Michael G.

4 out of 5 eggs Customer Service Lacking

Reviewed on Feb 17, 2026

Arrived in generally good condition and functions properly, however the skin they apply to the lower deck to hide any wear started peeling on the corners within days. Contacted customer support by phone with a follow up e- mail and photos. Never received a response or replacement skins.

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  • Anonymous

4 out of 5 eggs Decent W10 machine

Reviewed on Feb 13, 2026

Shipping was a little slow. took over a week but they said it took that long or longer. Just know up front if you are in a hurry. Desktop was decent, worked, but graphics card was so old it would not run my 3D Slicer software....main reason for purchase. Overall 8 of 10 not counting the graphics card issue.

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Seller Profile: Price Right Computers