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Seller Profile: Price Right Computers

Price Right Computers

*Note to the consumer:* Dear valued customer, we understand any concerns with some of our reviews. Like the rest of the world, 2020/2021 was a rough year, with supply shortages, health concerns with staff, and high demand for products. We're a small established business for over 20 years. In April 2020 We had just moved into a new office, had no internet/phone infrastructure, and a load of work orders that fell behind as it took 3 months to get fully set up. We take full responsibility; new systems have been implemented as a result of this and hope to one day we'll earn your trust, which we strive to acquire from all our customers.


*ABOUT:* Price Right Computers sells refurbished off-lease desktop computers, laptops, monitors, computer peripherals, and other electronics at a fraction of retail prices. Our qualified staff inspects and grades every product we sell. Price Right Computers has the knowledge and expertise (and of course the right price) to help you with all of your computer and electronics needs! Feel free to contact us at (855) 716-9400, or email us at Ne.sales@pricerightcomputers.com

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy

Price Right Computers Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Price Right Computers
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Price Right Computers
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Price Right Computers will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Price Right Computers.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Price Right Computers will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 718 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs

My computer did arrive damaged, but it was still functional. Unfortunately after a couple weeks of use it started to lock up on me and was unusable. I reached out to customer service and they sent me a return label and currently my computer is on it's way back to the company. Luckily I still had my old computer and was able to set it back up because this company requires the computer to be returned before they will ship out another one. I'm a doctor and use my computer for note taking and being without a computer would make it impossible to do my job.

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  • Anonymous

4 out of 5 eggs Flawless Execution

Everything is as exactly as ordered and working well

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  • Anonymous

4 out of 5 eggs

Seller ok.

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  • Anonymous

4 out of 5 eggs Not exactly as ordered

The machine ordered was described as having a DVD RW drive. The one delivered did not.

Price Right Computers Response:

Dear Customer, We apologize for any inconvenience you've encountered. To address your concerns and rectify the situation, please feel free to send us a message or call us. We are committed to resolving this matter to your satisfaction. Best regards, PRC

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  • James G.

4 out of 5 eggs Good price for a good product

Would definitely recommend this seller to others. Produce was prepared timely, properly packaged, and shipped promptly. Very happy with my purchase experience.

Price Right Computers Response:

James, Your positive feedback means a lot! We're pleased to know that you're happy with your purchase. If you have more needs or questions in the future, please feel free to reach out. We look forward to serving you again with the same great service. Thanks for choosing us! Best regards, PRC

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  • Paul B.

4 out of 5 eggs Quick Delivery

Provided the monitor exactly as described and had a quick delivery

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  • Anonymous

4 out of 5 eggs No Warranty. Not Original Packaging

When I got the drive, I immediately checked the authenticity of it. IT is authentic, but the warranty expired in 2018 according to Seagate. I will be returning the drive, of course.

Price Right Computers Response:

Hello, It appears there may have been a mix-up. We noticed that you left us a negative review. You purchased an HP EliteBook 840 G5 Notebook an i5 8GB DDR4 with a 1TB SSD, which was not a Seagate drive. We would like to clarify that the item you received is not the one you mentioned in your review. We take the accuracy of our listings seriously and want to ensure that you receive the correct product. Can you please provide us with more details so that we can resolve any questions or concerns you may have? Your satisfaction is important to us, and we're here to assist you. Best regards, PRC

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  • Anonymous

4 out of 5 eggs Sells very poor quality refurbished laptops

Laptop I just bought is a refurbished nightmare. it took 17:00 to complete startup. The battery only lasts 45 minutes so I just leave the charging cable in permanently. Crashes simple apps constantly and freezes. Should have replaced the battery, HD, and CPU before sale. Oh, and the touch pad with finger stains.

Price Right Computers Response:

Dear Customer, We apologize for any inconvenience you've encountered. To address your concerns and rectify the situation, please feel free to send us a message or call us. We are committed to resolving this matter to your satisfaction. Best regards, PRC

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  • Anonymous

4 out of 5 eggs Fantastic value, would think it was brand new

All the features I needed and it was even mated together with the 27 display I bought with this swanky space saving mount that saves a lot of space.

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  • Brian D.

4 out of 5 eggs No problems

Everything went as expected, no problems, works well

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Seller Profile: Price Right Computers