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Pro AV Dealer
Who We Are and What We Do
ProAV Dealer is quickly becoming well known both on and off the internet as a place shoppers can go for all things electronic. We are an independent company with more than 25 years of combined experience in our field. Our primary goal is to offer some of the lowest prices that can be found. We are able to do this due to our unique approach to buying, which enables us to sell our products at considerable discounts when compared to the larger organizations.
Our Staff
Another goal of ProAV Dealer is to hire staff that is experts in the departments that they handle. Every representative receives training in aspects of his or her field, as well as intensive customer support training. This is true of our sales representatives as well as our customer service representatives, which makes for a better overall experience. These skills are key, and enable us to provide the top level service we are known for.
ProAV Dealer's staff is friendly, knowledgeable, and always professional. We utilize our expertise in each facet of our organization, and make ordering quick, easy, and most of all satisfying. We are here to provide customers with a pressure free sales environment that is tailored to suit individual consumer needs. We specialize in HDTVs, Projectors, Home Audio, Laptops, and nearly all other types of consumer electronics.
Our Service
ProAV Dealer is dedicated to providing service on a one-on-one basis to ensure a high level of satisfaction. This is an approach that surely separates us from other vendors. Each customer is assigned a specific support representative that will be there to assist from pre sales to post delivery. We feel that it gives a customer the opportunity to establish a relationship with us, as opposed to speaking with a different representative each time they call. When shopping online, we feel that it is extremely important to trust the company you are buying from, and this helps us instill faith in our client base.
Return Policy
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
RMA Policy
Pro AV Dealer Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Pro AV Dealer
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Pro AV Dealer
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Pro AV Dealer will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Pro AV Dealer.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Pro AV Dealer will refund back to your method of payment.
Restocking Fees and Return Shipping Labels:
Pro AV Dealer can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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