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Pro AV Dealer
Who We Are and What We Do
ProAV Dealer is quickly becoming well known both on and off the internet as a place shoppers can go for all things electronic. We are an independent company with more than 25 years of combined experience in our field. Our primary goal is to offer some of the lowest prices that can be found. We are able to do this due to our unique approach to buying, which enables us to sell our products at considerable discounts when compared to the larger organizations.
Another goal of ProAV Dealer is to hire staff that is experts in the departments that they handle. Every representative receives training in aspects of his or her field, as well as intensive customer support training. This is true of our sales representatives as well as our customer service representatives, which makes for a better overall experience. These skills are key, and enable us to provide the top level service we are known for.
ProAV Dealer's staff is friendly, knowledgeable, and always professional. We utilize our expertise in each facet of our organization, and make ordering quick, easy, and most of all satisfying. We are here to provide customers with a pressure free sales environment that is tailored to suit individual consumer needs. We specialize in HDTVs, Projectors, Home Audio, Laptops, and nearly all other types of consumer electronics.
ProAV Dealer is dedicated to providing service on a one-on-one basis to ensure a high level of satisfaction. This is an approach that surely separates us from other vendors. Each customer is assigned a specific support representative that will be there to assist from pre sales to post delivery. We feel that it gives a customer the opportunity to establish a relationship with us, as opposed to speaking with a different representative each time they call. When shopping online, we feel that it is extremely important to trust the company you are buying from, and this helps us instill faith in our client base.
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
Pro AV Dealer accepts returns for exchanges within the first 30 days of the purchase date. Please contact us via Phone Toll Free at 888-597-7628 to obtain a RMA Number. If you need anything please let us know.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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