Is it safe to use the product when it gets hot?
It is normal for wireless charging to get hot as energy is lost, converted to heat, and dissipated. However, it meets international safety standards to ensure safe use. To minimize heat generation, avoid using power-hungry applications while charging
Does the phone case affect charging?
Ordinary cases will not only reduce charging efficiency, but will also cause the magnetic power bank not to magnetically attach to the phone, it is recommended to use magsafe compatible magnetic cases.
Why can't my phone reach 15W wireless charging power?
Make sure your iPhone 12 is running iOS 17.4 or later and iPhone 13 or later is running iOS 17.2 for optimal charging and display. Wireless charging output is reduced when the USB-C port is charging the device.
What’s the battery capacity of the QI2 Magsafe power bank?
This QI2 Magsafe power bank packs a 5000mAh high-density battery—compact enough to fit in your pocket yet powerful enough to deliver a full charge to your iPhone 16 Plus.
Why is wireless charging slower than expected?
Ensure your phone model is supported and avoid using overly thick cases, as wireless charging may slow down if the phone is used during charging or if temperatures rise, which can also reduce power automatically.
Is it safe to use the product when it gets hot?
It is normal for wireless charging to get hot as energy is lost, converted to heat, and dissipated. However, it meets international safety standards to ensure safe use. To minimize heat generation, avoid using power-hungry applications while charging
Does the phone case affect charging?
Ordinary cases will not only reduce charging efficiency, but will also cause the magnetic power bank not to magnetically attach to the phone, it is recommended to use magsafe compatible magnetic cases.
Why can't my phone reach 15W wireless charging power?
Make sure your iPhone 12 is running iOS 17.4 or later and iPhone 13 or later is running iOS 17.2 for optimal charging and display. Wireless charging output is reduced when the USB-C port is charging the device.
What’s the battery capacity of the QI2 Magsafe power bank?
This QI2 Magsafe power bank packs a 5000mAh high-density battery—compact enough to fit in your pocket yet powerful enough to deliver a full charge to your iPhone 16 Plus.
Why is wireless charging slower than expected?
Ensure your phone model is supported and avoid using overly thick cases, as wireless charging may slow down if the phone is used during charging or if temperatures rise, which can also reduce power automatically.
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