How to Change Region Code?(For Windows System)

1. Open "Device Manager" ( "This PC" > "Manage" > "Device Manager");

2. Locate the optical drive, right-click, and select "Properties";

3. Under the "Settings" tab, adjust the "Start Drive Letter" and "End Drive Letter" to the desired drive letter.

How to Change Region Code?(For MacOS System)

1. Insert the DVD;

2. Insert the DVD into your Mac's optical drive;

3. If the DVD's region code does not match the current drive settings, a dialog box will prompt you to change the region code.

Why the optical drive did not function, or stopped working after received?

1. Check for Systems Updates, Sometimes a system update may resolve compatibility issues;

2. Ensure it's connected properly;

3. Check the Cable and Connection;

4. Ensure the disc is clean and free from scratches.

Customers complained that the optical drive don't work in Macbook and Windows, old technology.

For Windows: Check for Windows Updates, Sometimes a system update may resolve compatibility issues;

For MacBook: Ensure macOS is Updated, Ensure it's connected properly, and check for any necessary drivers or software that might come with the device;

Customers complained that optical drive did not function as expected--unable to read/burn BD disc.

Check whether your computer is compatible with the Blu-ray disc to play and burn, It's recommended to play the BD disc via the BD player 'Powerdvd10-19’. Burn the BD disc via the 'Nero’ burning software.