Is it a soundbar with 2 separate speakers?

No. It’s a single soundbar that can be detached into two smaller units.

Lost parts or the remote during the shipping process? What can i do!

Just contact for a quick replacement.

Can’t connect to your TV? How to do?

ARC: Use the dedicated ARC port (not a standard HDMI)

OPT: Remove the protective cap from the cable

Bluetooth: Press the BT button to enter pairing mode

TV remote sync?

In ARC mode, you can control it directly with your TV remote.

No Sound? only one speaker works?

1.TV output: Choose the soundbar, not TV speakers

2.TV format: Set to PCM

3.Settings vary by TV brand, contact for quick tips

4. Connect the two speakers with the included cable