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Seller Profile: Projector Ceiling Mounts Direct, LLC.

Projector Ceiling Mounts Direct, LLC.

Projector Ceiling Mounts Direct, LLC. (PCMD) has been offering low-cost ceiling mount solutions for home theater and business projector installations since 2006. Our product is locally made in a suburb of Cleveland, OH. The entire process from R&D to product distribution occurs in-house and we take great pride in keeping the manufacturing process in the United States.

We offer a ceiling mount for over 2,400 (and growing) projector models across 24 different projector manufacturers. What sets PCMD, LLC. apart from other projector ceiling mount manufacturers is that our mounts are not universal. Our mounts are specifically designed for the projector listed in the ad. Each mount is CNC machined out of aircraft grade aluminum per the projector manufacturer’s ceiling mount pattern. This allows the customer to align the projector plate and install the ceiling mount onto their projector in a matter of minutes. Whereas universal mounts are flimsy scissor mounts made of thin steel, manufactured overseas, and can be a hassle to install properly.

Typical shipping lead time is 1 business day. By controlling the manufacturing process in-house, we have the ability to accept an order in the morning, process, and ship the order to the customer the very same day. In most cases, customers receive our product well before receiving the projector for which they purchased the mount. We also back our product with a lifetime, money back guarantee. The customer can return their PCMD product at any time, even after 30, 60, or 90 days, for a full refund.

Return Policy

Standard Return Policy

  • Return for refund within: 90 days
  • Return for replacement within: 90 days
  • Restocking Fee: 0.00%

RMA Policy

We believe you will be 100% satisfied with the form, fit, and function of your projector ceiling mount that we will extend a LIFETIME WARRANTY on all of our projector ceiling mount kits!
If for any reason you are not satisfied with your ceiling mount, simply return the complete kit for a refund. No questions asked. No restocking fees!

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 40 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Tony M.

4 out of 5 eggs Seller was good, prodcut was...meh

Seller shipped and beat expected delivery date. Very easy transaction. Product was a piece of cnc cut sheet metal that they didn't even de-burr the cuts. Scratched up my shelf from the slightest contact while positioning it. Super janky mount. Like someone built it in their hobby shop as a practice exercise.

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  • Anonymous

4 out of 5 eggs Got the thing on time and in working order!

Item was as promised, arrived in timely manner and at least seems to be fine (we'll truly find out when it gets put up). Overall good experience here.

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  • Lori P.

4 out of 5 eggs Great Communication!

Updates were emailed all throughout the process, and all went seamlessly. Easiest ordering I've done in awhile!

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  • Rodney H.

4 out of 5 eggs picture

Picture was not what the item was thank goodness, because the picture had 3 points of attaching the ceiling mount but the product that I received had 4 which is what I needed.

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  • Catherine C.

4 out of 5 eggs Fast service

My projector mount arrived faster than the projector itself! Would deal with this seller again.

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  • BRian F.

4 out of 5 eggs Great Customer Service from Vendor

I contacted seller via email and received a prompt, helpful response. Purchased their product (which was great) and then had a question about a modification to their product that I was willing to pay for. They not only responded again promptly, but offered to send out the modification at no charge! Would definitely buy from this company again.

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  • Steven H.

4 out of 5 eggs Excellent product and great service

I contacted the company via email because I needed to specially ordered my product. They worked with me and shipped my product out the same day that it was ordered. Excellent service and a great company to deal with.

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  • s w.

4 out of 5 eggs hi, we need response to email piece missing in box

hello, we have a piece missing in the box and can not get a resppnse. please help!

Projector Ceiling Mounts Direct, LLC. Response:

Customer never contacted us prior to leaving this negative feedback. FedEx tracking information does not confirm the customer's allegations that parts were missing considering the weight and size of the package as stated by FedEx would be significantly different if what the customer stated was true. The package was also signed for by the customer upon delivery 17 days ago without ever mentioning package damage. The customer received the correct items, as shipped, so we are unsure what they are attempting to achieve by slandering our company.

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  • Anonymous

4 out of 5 eggs awesome projector mount WAY better than the one before

i installed the mount by myself and it was really easy so much better than the one i had before

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Seller Profile: Projector Ceiling Mounts Direct, LLC.