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- Seller Profile: Projector Ceiling Mounts Direct, LLC.
Projector Ceiling Mounts Direct, LLC.
We offer a ceiling mount for over 2,400 (and growing) projector models across 24 different projector manufacturers. What sets PCMD, LLC. apart from other projector ceiling mount manufacturers is that our mounts are not universal. Our mounts are specifically designed for the projector listed in the ad. Each mount is CNC machined out of aircraft grade aluminum per the projector manufacturer’s ceiling mount pattern. This allows the customer to align the projector plate and install the ceiling mount onto their projector in a matter of minutes. Whereas universal mounts are flimsy scissor mounts made of thin steel, manufactured overseas, and can be a hassle to install properly.
Typical shipping lead time is 1 business day. By controlling the manufacturing process in-house, we have the ability to accept an order in the morning, process, and ship the order to the customer the very same day. In most cases, customers receive our product well before receiving the projector for which they purchased the mount. We also back our product with a lifetime, money back guarantee. The customer can return their PCMD product at any time, even after 30, 60, or 90 days, for a full refund.
Return Policy
Standard Return Policy
- Return for refund within: 90 days
- Return for replacement within: 90 days
- Restocking Fee: 0.00%
RMA Policy
Projector Ceiling Mounts Direct, LLC. Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Projector Ceiling Mounts Direct, LLC.
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Projector Ceiling Mounts Direct, LLC.
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Projector Ceiling Mounts Direct, LLC. will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Projector Ceiling Mounts Direct, LLC..
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Projector Ceiling Mounts Direct, LLC. will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
RMA instructions
When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Feedback
Based on 41 ratings |
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Seller was good, prodcut was...mehReviewed on Jan 11, 2022 Seller shipped and beat expected delivery date. Very easy transaction. Product was a piece of cnc cut sheet metal that they didn't even de-burr the cuts. Scratched up my shelf from the slightest contact while positioning it. Super janky mount. Like someone built it in their hobby shop as a practice exercise. Did you find this review helpful? |
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Got the thing on time and in working order!Reviewed on Dec 21, 2020 Item was as promised, arrived in timely manner and at least seems to be fine (we'll truly find out when it gets put up). Overall good experience here. Did you find this review helpful? |
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Great Communication!Reviewed on Aug 26, 2020 Updates were emailed all throughout the process, and all went seamlessly. Easiest ordering I've done in awhile! Did you find this review helpful? |
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pictureReviewed on Jul 20, 2020 Picture was not what the item was thank goodness, because the picture had 3 points of attaching the ceiling mount but the product that I received had 4 which is what I needed. Did you find this review helpful? |
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Fast serviceReviewed on Jul 02, 2020 My projector mount arrived faster than the projector itself! Would deal with this seller again. Did you find this review helpful? |
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Great Customer Service from VendorReviewed on Feb 21, 2020 I contacted seller via email and received a prompt, helpful response. Purchased their product (which was great) and then had a question about a modification to their product that I was willing to pay for. They not only responded again promptly, but offered to send out the modification at no charge! Would definitely buy from this company again. Did you find this review helpful? |
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Excellent product and great serviceReviewed on Jul 12, 2019 I contacted the company via email because I needed to specially ordered my product. They worked with me and shipped my product out the same day that it was ordered. Excellent service and a great company to deal with. Did you find this review helpful? |
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hi, we need response to email piece missing in boxReviewed on Oct 03, 2018 hello, we have a piece missing in the box and can not get a resppnse. please help! Projector Ceiling Mounts Direct, LLC. Response: Did you find this review helpful? |
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awesome projector mount WAY better than the one beforeReviewed on Dec 22, 2017 i installed the mount by myself and it was really easy so much better than the one i had before Did you find this review helpful? |
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- Seller Profile: Projector Ceiling Mounts Direct, LLC.