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Seller Profile: Reliant Cellular

Reliant Cellular

Reliant Cellular, founded in April of 2015, is dedicated to providing high quality used and reconditioned wireless devices and accessories. Through a reliable network of suppliers and business partners, we are able to distribute a wide variety of Laptops, Notebooks, Mobile Devices, and Tablets.

Located in Dallas, TX, our goal is simple: To offer high quality products at an affordable price. We will go the extra mile to ensure every customer we interact with is completely satisfied.

We are available to assist you Mon-Fri 10AM to 6PM, excluding major Holidays.

Reliant Cellular
sales@reliantcellular.com
972-998-8790

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

Reliant Cellular Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from Reliant Cellular
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by Reliant Cellular
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, Reliant Cellular will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by Reliant Cellular.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. Reliant Cellular will refund back to your method of payment.

Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 173 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Item not in stock, sent the wrong item later

This order was outsourced to a provider (not fulfilled directly by Newegg). The item was listed as in-stock (which wasn't accurate). They had to go out and purchase it so they could deliver it. Two weeks after the original order date, I received the wrong computer. It was a lesser unit than what I bought. They did allow a return and I'm waiting on the replacement. The person on the phone was pleasant and helpful (but I think hiding a known inventory situation). While the price may have been attractive, the fulfillment issues are insane.

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  • Anonymous

4 out of 5 eggs Good

Products as described - missing box and instructions. Item is easy to operate so not an issue for these EarPods w/ Lightning connector. I'm happy,

1 out of 1 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Goof

-as described -charges fast -authentic apple adapter

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  • Anonymous

4 out of 5 eggs Apple Charger Cord for iPhone

I would definitely recommend this seller, the product was exactly as described and works great with my iPhone. Shipment was quick and free. Thank you!

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  • Anonymous

4 out of 5 eggs Great product

Great product fast shipping

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  • Anonymous

4 out of 5 eggs Dishonest seller

The seller list the iphone as brand new, and confirmed it is a brand new factory sealed. However I received a poor open box used iphone. Still did not receive my refund. Buyer be aware of this seller!

1 out of 1 people found this review helpful. Did you? Yes No

  • Praveen

4 out of 5 eggs They are selling duplicate items

They advertised as an Apple product having pictures of Apple brand logos, labels and picture of product booklet. But I got the item in a zip lock cover.

2 out of 2 people found this review helpful. Did you? Yes No

  • Reynaldo G.

4 out of 5 eggs Great Product

Great product, shipping and handling very well.

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  • Anonymous

4 out of 5 eggs Exceptional Company to Work With

While every company can sell you an item, the major difference is in the customer service after the sale. Products can be faulty through no fault of the vendor, however, how the vendor handles that is completely up to them. This company listened to me, and worked with me. I truly appreciate their efforts. I gave them a 5 for their customer service and support!!

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  • Douglas S.

4 out of 5 eggs

Delivered on time in prefect shape. Phone works great.

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Seller Profile: Reliant Cellular