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Seller Profile: Sennow

Sennow

Hi, my dear customers!Thank you very much for ordering in our store! Sennow is an international professional seller, engaged in providing high quality products with reasonable price. Our products mainly involve electronic products and peripherals, game accessories, etc.
Please feel free to contact us if you have any question, we will try our best to help solve your problem. We appreciate your visiting!
Your feedback is very important to our store.We provide high quality electronics, laptop accessories, cell phone accessories and many other products. If you are satisfied with our service, please give us a positive feedback, we will do better in the future, thank you!

SHIPPING:
We ship your orders within 8-15 business days after the payment cleared.
In most times item will reach most of the countries within 5 to 15 working days.We are so sincerely hope you can receive your item as fast as possible. If you feel it takes too long time to receive your item, please send message to us first. We will try to solve any problem.
Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday, weather, local post, local natural disaster&Custom passing. If your item is delayed by these reasons, pls contact us first before leave the bad feedback.

TRACKING:
You can track your orde with tracking number on www.usps.com or www.17track.net

RETURN & REFUND:
We accept return or exchange within 30 days after package delivered.
Full refunds are given only in the case of non-functional products.
Customer is responsible to pay shipping costs on all returned items.

FEEDBACK:
If you have any question when you received the item, please feel free to contact us to get a solution first. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. To make customers 100% satisfaction is our business goal. Please contact with us for any questions before writing negative feedback.
If you are content to our service, pls be kindly to leave us a positive feedback, we will do it better in the future, thanks !
Please contact us if you want to buy lots of items, we can provide you a discount ! The more you buy ,the more you save !

Thanks for shopping from us !

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Hellowland
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Hellowland will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Hellowland will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 875 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs item was defective

When I received the item it would not fit into the slot on the motherboard. I understand that this might happen now and then. I sent it back for return and it arrived at it's destination om Sept. 7. It's now Sept 13 and I haven't heard anything back. I am not inexperienced in fitting processors on motherboards. I've built most of the computers I've owned for the last 20yrs and have purchased many of the through Newegg. This is the first issue I've ever had.

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  • Anonymous

4 out of 5 eggs Got a product that didn't work; no support to be seen

I would not recommend this hell to anyone. I was sold a busted item that didn't work. NewEgg, Asus and AllState are dodging responsibility and me, the consumer, is getting fukt.

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  • David C.

4 out of 5 eggs Everything was as expected

Delivered the Motherboard a day early, everything was in good shape and functional. There was a ton of thermal paste still on the board and socket cover but it cleaned off pretty well.

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  • Anonymous

4 out of 5 eggs Fantastic MB

I would definitely recommend this seller. Shipping was fast, and I got a great deal on a Motherboard that cost nearly 3x as much on the warrior chick site. Overall a great experience.

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  • Anonymous

4 out of 5 eggs Great product

The fan is very quiet and it arrived earlier. Would recommend the seller.

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  • Anonymous

4 out of 5 eggs Good

cheap and delivered on time, very satisfied

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  • WhatARipOff

4 out of 5 eggs "Brand new" already opened

When you spend a lot of money on an item a seller states is brand new never opened, and the product comes in a big box with styrofoam, and the product has dents in it and is missing a key feature? I'm just disappointed. Don't be selling things if you're not going to be honest. Never purchasing from this seller again. Couldn't even get back to us when we put in a request to discuss potentially getting a replacement. Poor communication too!

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  • Anonymous

4 out of 5 eggs Sold a faulty board

I bought a motherboard second hand, the description said used - like new, so I thought I wouldn't have any problems. I was wrong. I get everything built and the CPU debug light turns on. All my other parts are brand new so the chances of them being faulty are extremely low. I go double and triple check the required connections and cables to makes sure everything is plugged in. The board gave power to the fans and LEDs but it still wasn't recognizing the CPU. I then decided to try to flash the BIOS, that still didn't work. I would be very very hesitant buying second hand parts from this seller

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  • Anonymous

4 out of 5 eggs Pump doesn't work.

By the time I installed the pump and figured out it didn't work properly my return time was up. Always try to get your products from Newegg directly.

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  • Edsson

4 out of 5 eggs Everything went fine, product arrived on time and as described

This was a very difficult to find motherboard since is a model from a few years ago. The price was fair and it arrive on time. I have no complaints

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Seller Profile: Sennow