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Seller Profile: Sennow

Sennow

Hi, my dear customers!Thank you very much for ordering in our store! Sennow is an international professional seller, engaged in providing high quality products with reasonable price. Our products mainly involve electronic products and peripherals, game accessories, etc.
Please feel free to contact us if you have any question, we will try our best to help solve your problem. We appreciate your visiting!
Your feedback is very important to our store.We provide high quality electronics, laptop accessories, cell phone accessories and many other products. If you are satisfied with our service, please give us a positive feedback, we will do better in the future, thank you!

SHIPPING:
We ship your orders within 8-15 business days after the payment cleared.
In most times item will reach most of the countries within 5 to 15 working days.We are so sincerely hope you can receive your item as fast as possible. If you feel it takes too long time to receive your item, please send message to us first. We will try to solve any problem.
Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday, weather, local post, local natural disaster&Custom passing. If your item is delayed by these reasons, pls contact us first before leave the bad feedback.

TRACKING:
You can track your orde with tracking number on www.usps.com or www.17track.net

RETURN & REFUND:
We accept return or exchange within 30 days after package delivered.
Full refunds are given only in the case of non-functional products.
Customer is responsible to pay shipping costs on all returned items.

FEEDBACK:
If you have any question when you received the item, please feel free to contact us to get a solution first. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. To make customers 100% satisfaction is our business goal. Please contact with us for any questions before writing negative feedback.
If you are content to our service, pls be kindly to leave us a positive feedback, we will do it better in the future, thanks !
Please contact us if you want to buy lots of items, we can provide you a discount ! The more you buy ,the more you save !

Thanks for shopping from us !

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 0.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Hellowland
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Hellowland will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Hellowland will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

4 out of 5 eggs Based on 853 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Dave

4 out of 5 eggs Very satisfied

Refurbished motherboard arrived earlier than projected in very clean condition. Zero problems with installation. Board is up and running smoothly.

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  • Adam O.

4 out of 5 eggs Great Refurbished Item!

I got a refurbished ASUS PRIME B350-PLUS motherboard and it worked perfectly! Thanks for a great product at a great price! Oh and thanks for shipping it quickly and safely!

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  • Anonymous

4 out of 5 eggs Took a chance and it was worth it

I was skeptical about ordering from a 3ed party seller but not only was my product exactly as I ordered, it arrived a day early. Origin was from the US too.

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  • HC

4 out of 5 eggs Ordered SEVEN (7) pcs, 6 works fine, 1 doesnt work at all and NO WAY TO RETURN IT

NEWEGG cannot help as well- I've spent close to $5k on this, and can't return 1 to local as the items come directly from CHINA.

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  • NOBU

4 out of 5 eggs This Motherboard is NOT refurbished!

You should be ashamed of yourself! It also came WITHOUT the bracket to hold the CPU fan in place, and looked WAY TOO DUSTY to be a refurbished product! This is another reason why, i usually, and i mean this, ALWAYS never purchase from here, unless its actually a rufurbed product FROM THE ACTUALLY COMPANY!!

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  • Anonymous

4 out of 5 eggs Great store

Would recommend to others, would consider doing more business in the future.

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  • Allen R.

4 out of 5 eggs No problems

Product was packed very well. Arrived in my home City 4 days later and sat there until 16 days later. Will order from the the seller, but will no longer use free shipping method. Last three times it was the same story. The postal interaction is no longer worth it! As far as the the seller and Newegg, I have never been disappointed in the many years with them.

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  • Anonymous

4 out of 5 eggs Just be careful.

I have purchased rebuilt items before. They usually contain the items that were in the original box if not sent in the original box as was shown in the add. The add showed a pic of the original box. It came in a 3X5X1 box and was inside an unsecured plastic container. There was no CPU cooling fan or grease. I will install it after the grease arrives. Had I known there would be no care for shipping this sensitive item, I would not have bought it!

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  • Michael J.

4 out of 5 eggs Good

This is a great deal for the price. I would recommend this seller

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  • Anonymous

4 out of 5 eggs i needed to return the item, but due to the service my next pc purchase will be with new egg

i needed to return the item, but due to the service my next pc purchase will be with new egg

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Seller Profile: Sennow