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Seller Profile: Slava Computers

Slava Computers

Our company is world wild distributor of the most leading brands of network accessories and computer parts such as: D-link, TP-Link, Microsoft, HP, Logitech, Gigabyte, Asus, Intel etc. For more information call to this number +972528814928. Or e-mail to slava_sda@012.net.il

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Slava Computers
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Slava Computers will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Slava Computers will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

3 out of 5 eggs Based on 212 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Anonymous

4 out of 5 eggs Very Poor Customer Service

I would not recommend this seller at all. I purchased a Corsair RM1000i 1000W Power Supply, and it was a terrible experience overall. I am a US based customer, and the pictures on the product listing showed a US style AC cable with the PSU. When it arrived, much to my dismay, I had been shipped the EU version and I was unable to use it. Due to the urgency of the project I was working on, I had to order a new PSU immediately and RMA the original. Despite the fact that the return policy for this seller clearly states "Slava computers does NOT charge restocking fee for . . . wrong product was sent to you, or the product did not match what was shown on website", I was charged a restocking fee. Multiple emails with the seller proved useless, as they insisted that the EU version of the power supply was correct and all it needed was a different cable. I'm sorry, but if the picture on your product listing shows a US style AC cord, and nothing in the listing says "This is the EU version of this PSU", then I'm purchasing the US version. Sending me the EU version is incorrect, and I should not have been charged the restocking fee. Avoid this seller at all costs - getting that restocking fee out of me was vastly more important to them than even the most basic level of customer service.

3 out of 3 people found this review helpful. Did you? Yes No

  • Don B.

4 out of 5 eggs Slow info

Updates as to when to expect item or even tracking #s weren't available.

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  • William Dye

4 out of 5 eggs Very good

Seems there are two TPMs for Gigabyte motherboards. Of course, I ordered the wrong one. We are working on correcting my mistake in this matter. I fault Newegg for not having a warning that there are two possibilities for a gigabyte motherboard having two different TPMs.

0 out of 2 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Didn't receive product

Didn't receive product. No response from seller. Be careful about 3rd party sellers. This is the 3rd time this has happened.

6 out of 6 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs Item delivered to completely different city/state, replacement never materialized.

I would not recommend purchasing from this vendor. They initially sent my order to a state across the country (USA) as opposed to the actual delivery address, then claimed to have sent a replacement that never came either. 3 months later, nothing. In the end, I had to go through Newegg just to get a refund.

Slava Computers Response:

As you asked you received a full refund .

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  • William D

4 out of 5 eggs I wanted this particular motherboardm and it ended up being shipped from Israel. It took a very long time to receive it.

The mother board exceeded my expectations, and worked perfectly for my use.

Slava Computers Response:

THANK YOU!!!

0 out of 3 people found this review helpful. Did you? Yes No

  • Anonymous

4 out of 5 eggs

I have not given clear tracking informaion

Slava Computers Response:

You chose the economy shipping as a result of the virus there are many restrictions in many states that caused many delays . The order arrive to your country in time but as a result that USPS hold the parcel this caused a delay .In regular time all the customers receive their orders earlier than the time frame that they chose .We are in hard times that are not under our control. I try to did my maximum . For the future customers that bought from me with DHL 3-5 day receive their orders in time because they have their plains so they do not hold the orders .

2 out of 3 people found this review helpful. Did you? Yes No

  • JACOB M.

4 out of 5 eggs Good product. LONG DELIVERY

My mother board arrived in excellent condition and is working as it should. Item is shipped from Israel. The seller said it could take up to three weeks for item to be delivered. My item arrived in Pennsylvania from Israel in exactly three weeks. Thats a pretty long time. So be wary if you need your item quickly. It will arrive and in good condition, but it will take awhile.

Slava Computers Response:

You received your item exactly in the time frame that you chose . If you want to receive the item in few business days please choose the express shipping.

1 out of 1 people found this review helpful. Did you? Yes No

  • Jonathan B.

4 out of 5 eggs Long ship time and shady business practices

These ship from Israel, so make sure you notice that before purchasing. NewEgg usually delivers to me in 3-5 days so I was shocked this took 3 weeks. The day after I purchased the shipping label was printed, which triggers ASN so it looks shipped. Their were no origin or pickup scans for almost 2 weeks. I finally reached out to NewEgg who also said it should be able to be cancelled and transferred it over to Slava. I asked them to please cancel since the label has just been sitting in their warehouse for 2 weeks. They told me it had shipped. I told them it has not, the label is only printed. My career is literally running e-commerce businesses lol, I know what printed label means. The next day he emails me that tracking is now updated and it's on its way... AFTER I asked him to just cancel because I had already purchased new boards for these builds. After reading other reviews here, I feel like it never would have shipped had I not reached out, and they only shipped it because I was going to cancel. Really terrible way to run a business and I have never had an experience like this on NewEgg before but I may look to other sites more often now for my PC building needs.

Slava Computers Response:

You received 100% new item exactly as you purchased in the time frame that you chose even earlier ! If you want to receive items in 3-5 days so choose express shipping. More over when I create the label so it mean that the parcel shipped. Your feedback is absolutely incorrect !!

6 out of 6 people found this review helpful. Did you? Yes No

  • Jacob S.

4 out of 5 eggs Wrong Item Shipped

If you are looking to buy parts from these guys in the US, don't. Find someone in the US that sells what you are after. Ordered a Radeon 5500xt 8gb - received a Radeon 580 8gb.Waste of time and money.

4 out of 4 people found this review helpful. Did you? Yes No

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Seller Profile: Slava Computers