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Seller Profile: Super Tiger

Super Tiger

Foshan Xincode Electronics Technology Co., Ltd. is located in Sanshui District, Foshan, the beautiful town which is known as "The Town of Longevity and Beverage".

We have our own factory which integrates the R&D, manufacture and marketing of barcode scanners. "Aggressiveness and Innovation" is our enterprise spirit. We introduce advanced management technology and production equipment to achieve the strategic aim of "Manage Sincerely, Create an Industry Brand".

We have a young and passionate team that makes us more professional.According to market demand, we have developed a series of industrial and commercial laser barcode scanners, which are widely used in industry, commerce, tax affair, national defense, transportation, finance, medical service, postal service, office automation, etc. Our products have the advantages of excellent scanning performance, shock resistance, dustproof and waterproof.

Moreover, we have applied for many technical patents in different professional fields. Our products have the certificates of CE, RoHS, FDA FCC, ISO9001, etc., and pass Grade I National Standard for Laser Safety certification.

In order to expand the market, we advocate "Customer is the First Priority" as our service concept and devote much attention to business honesty and product quality. We offer customers high quality products at competitive prices.

We treasure every business opportunity and hope we could have win-win trade with customers. Welcome to contact us!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Super Tiger
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Super Tiger will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Super Tiger will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

2 out of 5 eggs Based on 216 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • jfheff7

4 out of 5 eggs friendly person

fast to reply to inquiry

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  • Anonymous

4 out of 5 eggs Scam

Never received my package and contacted both seller and new egg . Got no help

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  • Anonymous

4 out of 5 eggs Good for the price

It works fine

0 out of 1 people found this review helpful. Did you? Yes No

  • Jerry Gutierrez

4 out of 5 eggs Ordered a Corsair iCue Light Strip Starter Kit, received a Case fan...

I would not recommend this seller

1 out of 1 people found this review helpful. Did you? Yes No

  • Chris W.

4 out of 5 eggs Unacceptable levels of customer service

I purchased a Corsair wireless mouse, within 30 minutes they had created a shipping label for the order. I waited 2 weeks and the order still had not been handed off to the carrier. I contacted their customer support and they said it would be delivered to me within the week. I waited until after the date they said it would be delivered to contact them again, the tracking still had not updated beyond "Label has been created." Only after I contacted them, did they replace the tracking number with a new one showing estimated delivery in a day or two. The seller responded in a condescending manner telling me to check the tracking information.When I received the package, not only did they send the wrong model, but they sent one only meant for sale in China. I contacted Corsair to verify that the mouse I had received was not a fake, since many other reviews for this seller show that they received fake merchandise and Corsair verified it was authentic, but was not intended to be sold outside of China.I contacted the seller to request a refund and attached photos of what I was sent and what I ordered to show the difference, and the seller responded telling me to wait while they reviewed the order details. Eventually they offered a full refund and stated it was already being processed by Newegg, but when I responded asking for them to provide a pre-paid return shipping label, they rescinded the refund offer and instead offered a 10% discount on the purchase. I am now working with Newegg directly to get a refund through the marketplace guarantee because it is clear the seller has no intention of honoring their promise of a full refund because I asked them to pay for the shipping because they sent me the wrong product.

Super Tiger Response:

hi friend I would like to express my sincere apologies again, Since the shipping label is provided by Newegg and paid by the seller, So don’t worry, your shipping will not be charged, We receive the product you returned and will give you a full refund. Please do not worry

2 out of 2 people found this review helpful. Did you? Yes No

  • Richard .

4 out of 5 eggs Unprofessional

the shipping country portrayed in the listing was not the actual shipping country, this item actually ships from China, which made me skeptical to begin with that the item i was receiving would be a fake, the shipping information i was given hasnt been updated ever, it's still waiting for carrier pick up after 3 days, i contacted the seller, and told them about all the reviews saying their shipping was horrible and that i need them to actually hurry up and ship my package or i'll need a refund. They emailed back saying they will rush the delivery, however no changes have been made as of this post.

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  • Edith D.

4 out of 5 eggs

Seller went on vacation with no way of distributing products and left them on sale I'm not happy about this and have cancelled my order with them I will not buy from this seller again super unprofessional

1 out of 1 people found this review helpful. Did you? Yes No

  • Allen L.

4 out of 5 eggs Super cute decoration

Got this to go with our gnome theme this year and couldn't be happier. Super soft felt and plushie. My kid really loved

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  • Susan M.

4 out of 5 eggs Great Seller

Yes, this is great seller. I would buy from them again.

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  • Gab G.

4 out of 5 eggs Very pleased with seller and item.

My webcam arrived as discribed! Had no difficulty setting it up and very happy! Packaged very very well and arrived sooner than expected! Will definitely buy from this seller in the future!!! Highly recommend!

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Seller Profile: Super Tiger