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Seller Profile: Supplies Max

Supplies Max

Supplies Max is an online distributor of Compatible & Re-manufactured Printer Cartridges. We strive to provide the highest value to our customers by combining only the highest quality tested products with competitive pricing and the best service in the business.

We source our products directly from some of the largest certified manufacturers located throughout the United States. They are ISO9002 or ISO14001 certified which, means our suppliers has to maintain the high quality manufacturers levels and use the finest raw materials to assemble the ink and toner we retail.

At Supplies Max you can count on quality products and competitive prices delivered to you!

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Supplies Max
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Supplies Max will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Supplies Max will refund back to your method of payment.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.


5 out of 5 eggs Based on 33 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
  • Anonymous

4 out of 5 eggs

It took several days and pictures to get the correct product. I will not return to purchase as the whole experience was painful.

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  • Anonymous

4 out of 5 eggs Item fine, shipper questionable

Second time is a charm. First order (which was less $) disappeared and never came out of a distribution Ctr. Second order was fine.

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  • Z22ZINFS

4 out of 5 eggs Great value for the price. Well package.

I would definitely recommend this supplier for refurbished printers to a friend. The printer was the best wrapped electronics package I've ever received!! Obviously the refurbisher does not have an original Styrofoam packaging the printer would have been packaged in at the factory, so they did an excellent job using multiple layers of bubble wrap. The wrapped printer fit snugly in to 2' x 2' well sealed box. Good job to the shipping department! I hope they did as good a job refurbishing the mechanical parts of the printer.

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  • David D.

4 out of 5 eggs The red ink didn’t work

I returned this and I wanted them to replace it. It’s been a couple weeks and I haven’t received the replacement nor the a refund. Tried calling in today and there were 91 people ahead of me in the queue. I requested the call back but it never came.

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  • barb z.

4 out of 5 eggs ink defective

Not all the ink cartridges are identified when replaced in my printer - 2 blacks are useless. Very dissatisfied.

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  • Debra J.

4 out of 5 eggs

My only problem with the toner is that with our OKI B411d the page that is printed off the letter in some places are lighter that others.

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  • Doug A.

4 out of 5 eggs Resource

Definitely recommend.

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  • Ludwik P.

4 out of 5 eggs Good company

Product as advertised and arrive quickly.

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  • John L.

4 out of 5 eggs Simple and Easy to Order from

They provided good information on the suitability of the toner and drum for a number of printer models. Reassuring.

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  • Larry R.

4 out of 5 eggs Deskjet Ink

I received the ink very quickly and in good condition. I haven't had a chance to use yet. It's very hard to find ink for the original Deskjet Printer elsewhere. I would recommend Newegg.

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Seller Profile: Supplies Max