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Seller Profile: T3Wares

T3Wares

We are direct dealers of technology solutions to small and midsized businesses, government and educational institutions, and consumers. Since our inception in 2014, we have proudly served more than 10,000 customers with a comprehensive selection of information technology products and solutions at competitive prices in conjunction with best-in-class service and support. We have dedicated account managers with a strong background of latest technology trends that can help provide consultation, sourcing, and fulfillment of any of your IT needs that your organization demands.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Tunny LLC
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Tunny LLC will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly stated on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Tunny LLC will refund back to your method of payment.
7. CPUs & Motherboards with bent pins will be rejected and returned to the buyer.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 1137 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Jeffrey M.

4 out of 5 eggs Good deal

Good deal.

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  • Michael R.

4 out of 5 eggs As advertised!

The seller shipped the item in a timely fashion and everything worked right out of the box so I did not have to contact customer service. So far so good!

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  • Anonymous

4 out of 5 eggs Was sent an empty box

My delivery date came and went a week ago, and I was notified that UPS has discovered that the “merchandise was missing,” and that the box was empty and discarded. I’ve tried contacting the seller with this information, as the item I ordered is now listed as out of stock. I was also notified that UPS had also contacted the seller, but have heard nothing back.

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  • Anonymous

4 out of 5 eggs Missing parts

Listed a good deal on a motherboard I’d had my eyes on for awhile. Decided to grab it up finally. Package came and the box was crushed slightly but I didn’t care cause the board seemed fine. Took it out of the package completely two days later to put into my PC and it’s missing the backplate for the cooler..... emailed them about it since it was supposed to be a new item and never got a response back. Finally decided to just order a new backplate since it’ll be faster than waiting for them to respond.

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  • Jose M.

4 out of 5 eggs

Items arrived before the expected date, so this was really nice.

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  • Tai K.

4 out of 5 eggs Quick Shipping

No probs at all.

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  • Elisabeth M.

4 out of 5 eggs Great customer service

My ryzen 5 5600X was a defective piece of junk, so I switched sides and grabbed myself an i9 10850K instead. Because of the switch I needed a z490 MOBO, and T3Wares happily refunded my purchase. 10/10 great seller.

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  • Daniel L.

4 out of 5 eggs

The PC arrived a day before expected and was exactly as described. After installation it was determined that the ethernet interface was corrupt. At calling, leaving a voicemail, sending and email, and contacting NE, I finally got a call back. I was told a replacement motherboard would be sent out next day but since it was late in the day, it would ship the next day. After 2 days of waiting (never getting shipping notification), I had to attempt to contact ABS again. After a few calls and another email, I got a call back stating that the item was shipped to the wrong address and another would be sent out that day and would arrive the day after. Spoiler alert* It's the next day, no mother board and no shipping notification.

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  • Joshua G.

4 out of 5 eggs overpriced but im happy

cant hate the man for trying to make money everything was perfect with the gpu id buy from the seller again

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  • Anonymous

4 out of 5 eggs good service high price

Same day shipping I would give 5 stars if it weren't marked up so much. I understand why, but don't have to like it. To be fare there are much higher mark up out there

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Seller Profile: T3Wares