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Seller Profile: T3Wares

T3Wares

We are direct dealers of technology solutions to small and midsized businesses, government and educational institutions, and consumers. Since our inception in 2014, we have proudly served more than 10,000 customers with a comprehensive selection of information technology products and solutions at competitive prices in conjunction with best-in-class service and support. We have dedicated account managers with a strong background of latest technology trends that can help provide consultation, sourcing, and fulfillment of any of your IT needs that your organization demands.

Return Policy

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Tunny LLC
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Tunny LLC will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly stated on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Tunny LLC will refund back to your method of payment.
7. CPUs & Motherboards with bent pins will be rejected and returned to the buyer.

RMA instructions

When you return an item, you may see different return options available. To request:
1. Log onto your NeweggBusiness.com account. Select New RMA Request option under My Account. Find your order in order history.
2. Click Return an item from this order option to start.
3. Select the return type from Refund or Replace.
4. Select the item(s) you wish to continue.
5. Specify more details, including item quantity, and any additional comments or messages regarding your request before click SUBMIT button.
6. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
7. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
8. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback

5 out of 5 eggs Based on 1237 ratings

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Please note that customers may submit star ratings for sellers and have the option not to submit written reviews, which can result in a lower number of reviews. All ratings are accrued to the seller’s current total star rating.
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  • Lucy M

4 out of 5 eggs Exactly as described

Super happy to have chosen this seller! I saved a good amount of money buying from them and am very pleased that the product was in great condition

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  • Mike C.

4 out of 5 eggs Damaged item. Zero resopnse when I messaged them about it.

I purchased a motherboard from this seller in "Very Good" condition. Multiple pins on headers were bent and required repair, and there were case screws and standoffs dangling from the holes from the previous owner. I contacted them with photos and still have not received a response after several days. The shipping was fast, but I wouldn't recommend buying any sensitive items from them where the condition is important.

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  • Faizan S.

4 out of 5 eggs Amazing service

Motherboard came in perfect condition with everything in the box as advertised but I didnt find the m.2 shield in the box. Messaged the seller through Newegg about the issue and was shipped a replacement m.2 shield within 2 days and got it in the mail in another 2 days. All in all would buy from this seller again, small mistakes like missing a little piece in the box happen and so long as it is taken care of in a smooth and rapid fashion thats all that matters. A+

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  • James N.

4 out of 5 eggs Seller Good, Shipping Bad

The drive arrived with part of the box bashed in. I'm taking a chance on using the drive. I'm hoping it wasn't dropped or suffered any shock. If the box was just crushed in during shipping I ought to be okay. I have 45 days for the drive to fail. Russian roulette.

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  • Anonymous

4 out of 5 eggs Amazing product

Thank you for the care and service you made for my product, could not be happier!

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  • Anonymous

4 out of 5 eggs

Product shipped quickly and everything worked perfectly as expected. Would recommend this seller!

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  • Aaron w.

4 out of 5 eggs Great Price and fast delivery!

the price was great, and the delivery was awesome fast !

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  • Buddy P.

4 out of 5 eggs Recommended seller!

The item is working as described. The packaging was adequately protective, considering that the item is essentially a thin glass panel with electronics attached to it. It arrived on time and I can track the shipment easily.

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  • Anonymous

4 out of 5 eggs Fast shipping

Received my motherboard within 3 days with free shipping

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  • Dannyboy

4 out of 5 eggs Excellent service. Very happy with my computer. Thank you Newegg. Thank you ABS.

ABS Gladiator Gaming PC - Intel i7 11700K - EVGA GeForce RTX 3080 FTW3 Ultra Gaming - G.Skill TridentZ RGB 16GB DDR4

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Seller Profile: T3Wares